IT Manager
Location: Hybrid - Theale (RG7 4SW) 3 days per week in the office
Type: Full-Time Permanent
At Clarify, we help global enterprise tech brands and high-growth scale-ups accelerate their revenue and achieve sustainable growth. As we continue to expand, we're investing in the infrastructure and talent that power our business and we're looking for a hands-on, proactive Lead IT Technician to lead our day-to-day IT operations.
Are you a Lead IT Technician or IT Team Leader looking for your next step? This is a great opportunity to take on more ownership and responsibility in a fast-paced, high-growth environment where your technical expertise and leadership will make a real impact.
Responsibilities
* Oversee the daily running of IT systems, ensuring all networks, hardware, and software function effectively.
* Provide support to Clarify employees across the UK and USA.
* Diagnose, repair, troubleshoot, and maintain hardware and software.
* Deliver hands-on support for system maintenance, troubleshooting, and network administration.
* Identify opportunities for system improvements, upgrades, and configurations.
* Collaborate with our internal Learning Academy to shape IT training for employees.
* Monitor the performance of all equipment, software, and services to ensure reliability and compliance with KPIs.
* Act as a trusted escalation point for technical challenges impacting business continuity.
Experience
* Previous experience in IT support, system administration, or a team leader role- ready to step up into management.
* Strong commercial awareness and the ability to prioritise effectively.
* Excellent communication skills with the confidence to support colleagues at all technical levels.
* Proven ability to deliver in a fast-paced, high-volume environment.
* A proactive, self-directed attitude with a focus on problem-solving and service delivery.
Technical Experience
* Windows IT Infrastructure
* Microsoft 365 deployments (Teams, SharePoint, etc.)
* On-Premise Active Directory with Group Policy Objects
* Azure AD with Microsoft InTune
* IP Networking design and administration
* PowerShell scripting
* Support of remote office and home users
* Familiarity with: Okta, Salesforce, Azure AD, Microsoft 365, Teams, SharePoint
Why You'll Love It Here
At Clarify, we're as committed to our people as we are to our performance. We believe in creating an environment where you can thrive - professionally and personally.
Here's what you can look forward to:
* 25 days holiday + bank holidays (with the option to buy 5 extra days)
* 2 annual 'Wellness Days' to recharge and prioritise your wellbeing
* HSF Healthcare Scheme for everyday health support
* Flexible hybrid working - enjoy the balance of home and office life
* Free onsite parking
* Paid sick leave
* Structured onboarding and a personalised development plan tailored to your growth
* A vibrant company culture with regular team incentives and social events