PstrongAbout the role…/strong/ppThis is a key position at the heart of our operations, ensuring customers receive the highest levels of care while supporting compliance with regulatory and company standards. You will act as the link between our customers, sales, service, and management teams—making sure issues are resolved promptly and our processes remain robust and compliant./ppstrongDo we have your interest…?/strong/ppHere at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?/pul liIndustry leading competitive salary/li liA flexible approach to working patterns/li liA range of training and development programmes/li liIndustry leading career progression opportunities/li liContributory workplace pension scheme/li liLong service reward/li liCustomer introduced reward/li liEmployee discounts/li liAccess to discounts on retailers, restaurants, holidays and much more/li liWellness programme/li liFree parking/li/ulpstrongAn average day as an Customer Care and Compliance Co-ordinator…/strong/pul liBe the first point of contact for customer care enquiries, complaints, and feedback, ensuring timely and effective resolution./li liMaintain accurate records of customer interactions and outcomes./li liSupport audits and reviews, ensuring processes and documentation are up to date./li liPrepare reports for management on customer care trends and compliance matters./li liCollaborate with sales and service teams to improve customer journeys and outcomes./li/ulp /ppstrongAbout you…/strong/pul liPrevious experience in customer service or compliance within the motor retail, finance, or regulated sector is desirable./li liStrong communication and interpersonal skills, with the ability to handle sensitive issues professionally./li liHighly organised with strong attention to detail./li liAble to interpret and apply regulatory requirements in a practical business setting./li liConfident using IT systems and maintaining accurate records./li liA proactive team player with the ability to work independently./li/ulp /ppem“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves."/em/p
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