The Role Cloch’s vision is to deliver homes and services that exceed customer expectations, and the role of Housing Officer is central to achieving this. As part of our Housing and Communities team, you will play a key professional role in delivering high quality, consistent and customer focused housing services across Inverclyde. This is a frontline role requiring sound judgement, balanced decision making and strong relationship management.
You will take lead responsibility for a defined patch of housing stock and a caseload of tenants, acting as a visible and trusted presence within the community and working proactively to sustain tenancies, manage risk and maintain safe, well managed neighbourhoods.
You will work closely with Assistant Housing Officers, the Housing Manager and colleagues across Community Support and Property Services, leading a broad range of housing management activities.
Responsibilities
* Tenancy & Income Management: manage rent accounts across a defined patch, prevent arrears through early intervention, agree repayment arrangements and progress proportionate recovery and legal action where required.
* Anti Social Behaviour & Enforcement: lead the investigation and management of ASB and tenancy breach cases, balancing tenancy sustainment with firm, proportionate enforcement to protect communities.
* Estate & Neighbourhood Management: maintain standards through estate inspections, address environmental and neighbourhood issues, and take action where tenancy conditions or safety concerns arise.
* Allocations & Voids: provide professional oversight of allocations, support tenancy sign‑ups, apply judgement in higher risk or complex cases, and contribute to reducing void loss.
* Customer Engagement & Service Delivery: act as a key point of contact for tenants, deliver clear, professional communication, resolve issues early and support a positive customer experience.
* Casework & Partnership Working: manage complex and high risk cases, work closely with internal teams and external agencies to support tenancy sustainment, safeguarding and positive outcomes.
Role Details
This is a two‑year fixed term, part time (14 hours per week) job share post with a salary of £42,707–£46,895 (Grade 7, pro‑rata), hybrid working arrangements, 8 weeks annual leave (pro‑rata), family‑friendly policies, SHAPS pension scheme and a strong focus on wellbeing.
Fit
* Communicate clearly, confidently and with empathy.
* Build strong, positive relationships with tenants and partner agencies.
* Apply sound professional judgement and take responsibility for outcomes.
* Balance support with fair and proportionate enforcement.
* Remain resilient and solution focused when managing challenging situations.
* Live our values through your day‑to‑day approach to housing management.
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