Overview
Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are inspired and empowered to support customers in growing their homes by helping them choose the perfect pieces of furniture and accessories from our broad range of products. They use a commercially minded, consultative sales approach and expert knowledge of our product range to deliver an exceptional experience on every occasion. This high performance is recognised by a generous uncapped commission scheme that rewards colleagues for their efforts. Our showroom teams work as a One Team, supporting each other to meet customer needs while achieving and exceeding personal and team targets. Through in-showroom mentorship and our learning and development offering, Retail Sales Advisors become furniture experts delivering outstanding customer experiences and positively impacting key customer performance metrics such as Net Promoter Score and Trustpilot.
The Person
The Person
* Develops real relationships built on trust and respect by using a friendly but professional communication style.
* Highly skilled at questioning techniques and active listening to understand customers’ needs.
* Has a persuasive but authentic communication style with the ability to influence.
* intrinsically motivated to exceed expected results and performance targets, taking personal accountability for own contribution while supporting others.
* Continually keeps knowledge up to date by adopting a growth mindset and taking accountability for self-development.
* Adopts an inclusive and supportive approach by taking a genuine interest in colleagues, customers, and the business.
This role would suit individuals with skills or experience in the following areas: Sales Advisor, Retail, Sales, Sales Consultant, and Sales Executive.
Benefits
* Uncapped commission of up to 4% on all sales offering great earning potential.
* Pay: salaries are competitive and reviewed every year.
* Pension: 4% employee contribution matched by the company.
* Life assurance: free cover of a minimum of two times salary up to age 65.
* Holidays: 28 days statutory holiday per year, pro-rate if part-time.
* Birthday: an additional day off to celebrate your birthday.
* 1 weekend in every 6 off.
* Employee discounts on Oak Furnitureland products after successful probation.
* Continued development to grow skills and support future internal career advancement.
* Employee Assistance Programme: access to telephone and face-to-face counselling services.
* My Rewards Programme: discounts on restaurants, supermarkets, entertainment and holidays.
* Free on-site parking at all locations.
Our Company
We have a lot to be proud of at Oak Furnitureland. Quality has been at the forefront of what we do since we started, guided by our original vision: every home deserves beautiful furniture made for real life, at prices that are real. We partner with suppliers and quality control teams and operate our own delivery crews and customer service centre to get real wood furniture and sofas into customers rs homes quickly and cost-effectively, with nearly half a million orders each year. We make furniture for real homes where everyday life happens, and quality is built in. Oak Furnitureland has appeared on the Sunday Times Fast Track list for six years running and our furniture features in magazines such as House Beautiful, Good Homes and Home Style. We are committed to diversity and inclusion and strive for a fair and supportive environment for all employees, with adjustments available during the selection process as needed.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Furniture and Home Furnishings Manufacturing
Grays, England, United Kingdom
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