Overview
Customer and Trading Manager - Online role at Sainsbury's. Leading in our stores with bold leadership, a passion for service and an eye for opportunity. Drive the online picking and delivery team to support seamless in-store and online shopping experiences.
What you’ll be doing
* Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
* Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.
* Collaborate with other managers to ensure the success of the shopping experience of the overall store.
* People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Online teams work early mornings with picking items for deliveries typically 04:00 – 08:00.
What makes a great online manager
* Previous line management responsibilities in a fast-paced, operational environment.
* Provides brilliant customer service and coaches a team to do the same.
* Delivers KPIs or other performance indicators.
* Can manage disciplinaries, performance issues or other employee relations issues.
* Leads operations and is comfortable operating in the absence of more senior management.
Essential Criteria
* A track record of delivering brilliant customer service and coaching colleagues to do the same.
* Experience of leading a team in a fast-paced, customer-facing environment with demonstrated motivation, performance, and smooth operations.
* Operational leadership skills and responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs related to sales, availability, customer satisfaction or colleague engagement.
* Experience managing employee relations issues, including performance and absence management.
Rewards and Benefits
Salary will be dependent on experience, store size, complexity and location. Benefits include:
* Discount card with tiered discounts and special offers.
* An annual bonus scheme based on performance.
* Free food and hot drinks for colleagues in stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension – employer contributions matched.
* Sainsbury’s share scheme – potential investment at discounted rates.
* Wellbeing support, including emotional, legal and financial advice.
* Colleague networks and development opportunities, including mentorship and career progression.
* Cycle to Work scheme and other lifestyle benefits.
Inclusive workplace
We are committed to being an inclusive retailer where every colleague can achieve their potential. We provide resources to support roles and teams, networks to promote true representation, and development opportunities to help colleagues grow. If you require reasonable adjustments during the application or interview stages, please let us know.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Retail
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