Overview
Head of Product to own our Product operating system, partnering directly with the CTO and Senior Leadership Team. This is a newly-formed, product role at the heart of a profitable, fast-moving private-equity backed, fintech scale-up.
Location: This role will be based in our Hove office 2 days a week.
What you’ll own and how you’ll deliver
You will own and lead the product function at Tillo, ensuring the product operating system works across teams, communicates effectively, launches features, and interacts directly with customers, brands, and consumers. You will translate company strategy and commercial priorities into a clear, executable product plan that Engineering and the wider business can deliver against. You will define and continuously improve the end-to-end product life cycle across discovery, delivery, and feedback loops with a cadence that is fast, predictable, and trusted.
You will work with customers, buyers, and brands to understand their needs and ensure we are solving the right problems at the right time. You will collaborate with Engineering leadership to accelerate delivery pace, shape product initiatives, and manage the delivery pipeline with high-quality launches. You will partner with Commercial leadership to align sales pipelines with the product roadmap and maximise commercial impact. You will collaborate with Operations, Finance, and Marketing to ensure launches are complete and land in market smoothly. You will own product OKRs, delivery KPIs, and commercial impact measures with clear visibility of value delivered and learning achieved. You will communicate priorities, status, risks, and outcomes clearly across the company. You will actively evolve how product is practised at Tillo by using AI as a force multiplier to improve discovery, decision making, delivery, and feedback loops. You will not wait for permission or a playbook.
What we’re looking for
* Experience leading and scaling product teams in fintech, payments, or API-led platforms.
* Experience operating in a scale-up environment where clarity, prioritisation, and delivery pace matter.
* Experience with gift cards, rewards, incentives, or stored value products is a strong advantage; high transaction volumes experience is helpful but not essential.
* Exposure to ecommerce, fraud prevention, risk, or trust and safety domains is highly valued.
* Hands-on experience applying AI to product discovery, delivery, decision making, or customer experience is highly valued.
* Strong understanding of modern product discovery, delivery, and feedback loops, and knowing when to bias toward speed versus certainty.
* Ability to lead, coach, and multiply the impact of your team and peers; comfortable influencing senior stakeholders.
Experience that will help you succeed
* Experience leading and scaling product teams in fintech, payments, or API-led platforms.
* Experience in a fast-moving fintech environment with speed, clarity, and delivery pace.
* Experience with gift cards, rewards, incentives, or stored value products is beneficial; high transaction volumes experience is helpful but not essential.
* Exposure to ecommerce, fraud prevention, risk, or trust and safety is valued.
* Hands-on AI application to product discovery, delivery, and customer experience is valued.
* Strong understanding of product discovery, delivery, and feedback loops with bias toward speed or certainty as appropriate.
First 6 months
* Sharpen the product function and establish a trusted operating rhythm with Engineering, Commercial, and Leadership. Priorities are explicit, trade-offs understood, and delivery dates predictable.
* Align product roadmap with commercial goals, sales pipelines, and customer value for confident planning and investment.
* Strengthen discovery and feedback loops with buyers, brands, and end users to back the right initiatives early.
* Raise the performance bar for Product Managers through coaching and accountability, creating a team that leads rather than waits.
* Partner with Engineering leadership to remove friction, reduce rework, and increase delivery throughput without sacrificing quality or resilience.
* Introduce practical uses of AI into the product workflow to improve discovery quality, accelerate decision making, and increase delivery leverage.
* Demonstrate shipped outcomes, measurable commercial impact, and a calmer, more effective product organisation.
Why Tillo
* Market leader in rewards and incentives, connecting customers to 4,000+ brands via a powerful API.
* Operating at the intersection of fintech, commerce, and incentives; scaling internationally.
* Role has real ownership, influence, and expectations; closely partnering with the CTO and senior leadership to evolve how Product and Engineering operate together, including AI-enabled capabilities.
Benefits
* Enhanced annual leave of 26 days per year plus a birthday day.
* Private medical care through Vitality.
* Employee Incentive Scheme and access to Tillo’s Storefront with discounts & gift card vouchers.
* Hybrid working and top-spec equipment.
* Anniversary gifts, monthly social events, and a dedicated Learning & Development budget.
About Tillo
Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single API, powering rewards for leading businesses. Backed by Tenzing, Tillo aims to set the global standard for digital gift card infrastructure.
Diversity, Equity, and Inclusion
We are committed to a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds. If you require reasonable adjustments during the recruitment process, please let us know and we will accommodate your needs.
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