Looking for a challenge in one of the world’s largest airfreight logistics organisations?
At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.
We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.
About the role
The main focus of the Sales Negotiation Executive is the effective management of ad hoc transactional sales, primarily at the customer premises. For long periods of time the job holder will work off site, working without immediate supervision and making key independent commercial & operational decisions on behalf of IAG Cargo.
Targeting primarily ad hoc business, the Sales Negotiation Executive will negotiate on price to secure additional revenue, making sure each booking meets/exceeds IAG Cargo’s profitability target. Salesforce is a key support tool for the Sales Negotiation Executive and is the responsibility of the role to ensure it is up to date for quotes and opportunities daily.
Driving operational & sales conformance, maximising capacity utilisation and developing new lanes of business in collaboration with the National Account Managers are other key areas of responsibility.
What you’ll do
To give context, the UK & Ireland commercial team is a compact and busy team. It has two home markets in its geographical scope, has a high level of customer contact and it operates in a fast-moving commercial environment. This context is reflected in three ways:
– Whilst key accountabilities are role-focused, the role also has support accountability to take on other tasks to ensure customer cover is continuous from time to time.
– Accountabilities will be adaptive to changes in the commercial environment.
– The team expects its members to spend the majority of its time with customers during the normal working hours of our customers or alternatively at an IAG premises. From time to time there will be activity outside normal working hours.
* Provide a personal sales service to customers when based at the customer premises.
* Proactive approach to customer call outs when working on the sales negotiation desk.
* Maintain strong customer relationships when working onsite in Carrus.
* Effective negotiation of rates and capacity both internally and externally.
* Identify new business through effective dialogue with customers at transactional level
* Develop pipeline reports for new business opportunities and record in Salesforce.
* The effective use of Salesforce to follow up promptly on pending and live quotes and actively following up on quotes recorded by other sales colleagues.
* Provide business with progress updates on each new opportunity.
* Work largely on own initiative in negotiating deals with agents and maximising selling available capacity.
* Confident in managing customer challenges without having direct support from IAG Cargo management.
* Achieve revenue targets by seeking all selling opportunities from customer to maximise both yield and revenue for the UK&I.
* Support the account management team to develop innovative and creative partnership strategies with customer, which become the benchmark for good selling within IAG Cargo.
* Work with the account management team to negotiate short-, medium- and long-term pricing initiatives to mutual benefit.
* Drive digitalisation and encourage our customers to book via online platforms where possible.
It's all about you
What you’ll bring to IAG Cargo:
* Must have the right to live and work full-time in the UK indefinitely
* Must be able to pass a Criminal Record Check
* Ability to work under pressure without direct management
* Ability to work offsite away from the IAG Cargo head office
* Hold a UK driver’s licence and have ability to independently travel between customer premises
Skills and Experience:
* Disciplined in time management
* Highly developed social, interpersonal and communication skills
* Strong business evaluation skills
* Strong organisation and time management skills
* Highly developed selling skills, particularly effective negotiation
* Excellent influencing skills at all levels.
* Entrepreneurial approach to developing new ways of meeting customer requirements
* Excellent team working and team developing ability
* Awareness and understanding of the UK and Ireland cargo markets.
We’ll treat you right
Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.
As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:
* From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
* All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
* For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
* Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work
Equity, Diversity and Inclusion
Our recruitment procedures positively support our equity, diversity, and inclusion agenda.
All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.
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