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2nd line support engineer

Coventry
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Support engineer
Posted: 3 August
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InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment provided pay range

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2nd Line Technical Engineer – M365, Sophos – Coventry - £30k - £36k

* Are you ready to step into a role that is massively backed by training and development?
* Do you want to be part of an established, growing MSP that will invest into your future?
* Are you someone who thrives in a fast-paced, client-facing support environment?

Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT.

What you’ll be doing:

* Delivering 2nd Line support via phone, remote tools and onsite visits
* Supporting Microsoft 365 environments – Intune, SharePoint, Exchange, Teams
* Working with Sophos for endpoint and firewall security
* Using ConnectWise as your central service desk platform
* Visiting client sites 1–2 days per week for setups, PC installs or firewall deployments
* Supporting 1st Line colleagues and acting as a mentor for more junior engineers
* Logging tickets, creating documentation, and contributing to the internal knowledge base

What you’ll need:

* Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security
* Familiarity with Sophos and ConnectWise (or similar tools)
* Strong customer service mindset – confident, friendly, and proactive
* Full UK driving licence and happy to travel locally to customer site
* Eligible for BPSS clearance

What’s on offer:

* Industry-leading training and full certification support – Microsoft, CompTIA, Sophos
* Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles
* Hands-on role with lots of variety – technical problem-solving, site work, customer engagement
* Strong team culture and excellent support structure

This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you’re a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest.

2nd Line Technical Engineer – M365, Sophos – Coventry - £30k - £36k


Seniority level

* Seniority level

Mid-Senior level


Employment type

* Employment type

Full-time


Job function

* Job function

Information Technology
* Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment by 2x


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