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2nd Line Technical Engineer – M365, Sophos – Coventry - £30k - £36k
* Are you ready to step into a role that is massively backed by training and development?
* Do you want to be part of an established, growing MSP that will invest into your future?
* Are you someone who thrives in a fast-paced, client-facing support environment?
Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT.
What you’ll be doing:
* Delivering 2nd Line support via phone, remote tools and onsite visits
* Supporting Microsoft 365 environments – Intune, SharePoint, Exchange, Teams
* Working with Sophos for endpoint and firewall security
* Using ConnectWise as your central service desk platform
* Visiting client sites 1–2 days per week for setups, PC installs or firewall deployments
* Supporting 1st Line colleagues and acting as a mentor for more junior engineers
* Logging tickets, creating documentation, and contributing to the internal knowledge base
What you’ll need:
* Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security
* Familiarity with Sophos and ConnectWise (or similar tools)
* Strong customer service mindset – confident, friendly, and proactive
* Full UK driving licence and happy to travel locally to customer site
* Eligible for BPSS clearance
What’s on offer:
* Industry-leading training and full certification support – Microsoft, CompTIA, Sophos
* Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles
* Hands-on role with lots of variety – technical problem-solving, site work, customer engagement
* Strong team culture and excellent support structure
This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you’re a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest.
2nd Line Technical Engineer – M365, Sophos – Coventry - £30k - £36k
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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