TThe Integrated Care Partnership is a large GP practice and astandalone Primary Care Network (PCN). With a Patient population of 32,000, thePractice is ideally placed to benefit from the unique position of being asingle Practice PCN.
We are looking for someone to help provide an efficientservice to patients presenting to, electronically requesting or telephoning thepractice
Main duties of the job
Typing letters, reports and associated documentation asrequired
Liaising with external agencies such as hospitals andcommunity services, ensuring referrals are processed efficiently
Managing all enquiries in an effective manner
Maintaining an accurate referrals database
Action all incoming email
Processing calling letters as requested
Scanning of patient related documentation and attachingscanned documents to patients healthcare records
Inputting data into the patients healthcare records asnecessary
Processing referrals using the electronic referral system(ERS)
Processing requests for information i.e., SAR,insurance/solicitors letters and DVLA forms
Clinically coding data on EMIS
Answering incoming phone calls, transferring calls ordealing with the callers request appropriately
Managing all administrative queries as necessary
Carrying out system searches as requested
Maintaining a clean, tidy, effective working area at alltimes
Supporting all clinical staff with general administrativetasks as requested
About us
The Integrated Care Partnership is a large GP practice and astandalone Primary Care Network (PCN). With a Patient population of 32,000, thePractice is ideally placed to benefit from the unique position of being asingle Practice PCN.
The Practice is based over four sites. The Old CottageHospital, Epsom, Fitznells Manor Surgery, Ewell Village, Cox Lane Surgery (nearChessington) and Stoneleigh Medical Centre Stoneleigh.
Job responsibilities
Typing letters, reports and associated documentation asrequired
Liaising with external agencies such as hospitals andcommunity services, ensuring referrals are processed efficiently
Managing all enquiries in an effective manner
Maintaining an accurate referrals database
Action all incoming email
Processing calling letters as requested
Scanning of patient related documentation and attachingscanned documents to patients healthcare records
Inputting data into the patients healthcare records asnecessary
Processing referrals using the electronic referral system(ERS)
Processing requests for information i.e., SAR,insurance/solicitors letters and DVLA forms
Clinically coding data on EMIS
Answering incoming phone calls, transferring calls ordealing with the callers request appropriately
Managing all administrative queries as necessary
Carrying out system searches as requested
Maintaining a clean, tidy, effective working area at alltimes
Supporting all clinical staff with general administrativetasks as requested
Person Specification
Qualifications
* Pitman Training
Experience
* Pitman training
* Secretarial typing experience
Person specification
* Good day-to-day usage of IT Skills MS Word, MS Excel
* Typing rate of 40+ WPM
* Good organisational skills:
* Time Management
* Prioritisation
* Problem / solution orientated
* Warm and friendly telephone manner Outbound and Inbound calls
* Very high level of grammar and spelling
* Attention to detail in all aspects of work
* Ability to multi-task, and complete the tasks, not leaving them unfinished
* Ability to work to deadlines, highlighting to Line Manager ahead of deadline if unable to complete the task in time
* Knowledge of local health services / providers
* Local knowledge of Epsom and surrounding areas
* Interested in the medical industry
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr