Together we are Trusted to Serve Scotland.
Most peopledon’tgive much thought to how clean water reaches their tap - or what it takes to keep it flowing when something goes wrong.
At Scottish Water,it’swhat we think about every day.
When you see our branded vansout and about,there’sa good chanceyou’relooking at one of our Network Maintenance Operators (NMOs) heading out to investigate a problem on the water network. Our nationwide response teams are ready to act quickly to prevent, investigate and resolve customer issues - minimising disruption and keeping people safe.
In this role, you can expect:
1. Apermanent, secure jobdelivering an essential public service
2. Astandard 35-hour working week, plusregularovertimeand standby payments
3. Clear pay progression(see details below)
4. 38 days’ annual leave, including public holidays
5. Adefined benefit pensionand life assurance
6. Full training, specialist equipment,PPEand a fully equipped vanfor home-to-site travel
We’renow looking for new membersto join our Water Response teaminLanarkshire.
Whatyou’lldo
NMOs carry out routine checks and maintenance on the water network. When a customer reports a problem, or our control centreidentifiessomething unusual,you’llhead out to investigatewhat’shappening on the ground, resolve issues and keep water flowing.
You’lltake control of situations on site, using the specialist equipmentwe’lltrain you on to carry out repairs,identifybursts and put short-term solutions in place to minimise disruption.You’llalso complete checks on plant,equipmentand vehicles, and accurately record work, performance and updates using mobile systems.
Health and safetyiscentral to the role. Wedon’ttake shortcuts.You’llwork toestablishedprocedures such as Chapter 8 and NRSWA requirements,identifyingand managing risks to protect yourself, yourcolleaguesand members of the public.
This is a primarily field-based role.Whileyou’repart of a wider response team,you’lloften work independently during your shifts,taking ownership of situations and keeping customers informed throughout. As part of our 24/7 service,you’llalso take part in an out-of-hours standby rota.
Whatyou’llneed
We’llprovide all the training you need to succeed. To start with,we’relooking for people who are practical,reliableand comfortable working outdoors in all weathers.
You’llneed:
7. Afull UK-issued driving licence
8. Confidence workingoutdoors, in all weathers, across day and night shifts
9. Acalm, practical approachwhen dealing with customers and unexpected situations
10. The ability towork safely andfollow proceduresat all times
11. BasicIT skills, using mobile devices to receive updates and record work
You’llbe one of the public faces of Scottish Water, often arriving on site when customers are understandably concerned. Being approachable,reassuringand able to explainwhat’shappening clearly really matters.
Experience in utilities, street works, construction, groundworks,plantor machinery-based roles is welcome, as are practical backgrounds such as agriculture. Qualifications like NRSWA, DOMS or HCOP, CPCS 180/360, or an HGV licence are helpful but not essential - full training and support will be provided.
Character is important to us. Across the whole of Scottish Water, we look for people who areand. (And you can expect these characteristics to make an appearance in your interview with us…)
Looking out for you
Ifyou’reused to long hours, short-term contracts, or chasing the next job, this role offers stability, long-termsecurityand the chance to build a career while delivering an essential public service. We invest in our people, vehicles,equipmentand PPE, and offer predictable pay alongside a strong, defined benefit pension.
While the work we do is important, we knowit’snot the only thing that matters.
NMO’s work on a35-hourcontract per week, with overtime opportunities sharedfairlyacross the team. Rotas areplanned in advance, including weekend and bank holiday working.You’llalso take part in a standby rota, as part of our 24/7 service.
You’llget38 days of annual leaveeach year (including public holidays), with theoptionto buy up to five more.We also offer paid time off for volunteering in your community.
We support major life events through family-friendly policies covering adoption,maternityand parental leave, and for the everyday, we embrace flexible working where possible.
For the future,you’llhave access to our defined benefit pension - the know-what-you’ll-get kind - along with life assurance.You’llalso be eligible for an annual company bonus, and access to SW Splash, offering savings on holidays,shoppingand everyday bills.
The not-so-small print
This role will be a Grade 4. Ifyou’renew to Scottish Water,you’lljoin us on a starting salary of £30,440. Performance-driven pay progression would then allow you to move through the range to a maximum of £35,260.You’llalso receive anon-call allowance,plus opportunities for overtime paid at time and a half, depending on operational needs.
Applications close atmidnight on16thJanuary, with interviews planned forw/c26thJanuary.
Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. These checks are conducted on our behalf by a third party.Don’tworry -we’llask your permission before starting these checks.
A few final things worth knowing…
Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!
Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.
As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.
Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.
Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.