UC 2nd Line Voice Engineering Professional
Join to apply for the UC 2nd Line Voice Engineering Professional role at BT Group
UC 2nd Line Voice Engineering Professional
2 days ago Be among the first 25 applicants
Join to apply for the UC 2nd Line Voice Engineering Professional role at BT Group
Why this job matters
As our 2nd Line Voice Engineering Professional, you’ll help support to break / fix and managed customers in line with business standards and processes. The role is primarily focused on re-active activity to ensure continual service delivery and improvement to our customers.
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Why this job matters
As our 2nd Line Voice Engineering Professional, you’ll help support to break / fix and managed customers in line with business standards and processes. The role is primarily focused on re-active activity to ensure continual service delivery and improvement to our customers.
You’ll monitor networking and voice alerts, implement change requests and resolve incidents in a timely manner. You will have access to a range of voice technologies including Cisco voice, Audiocodes and MS teams. Ongoing training will be provided to improve and develop your engineering skills.
Please note, travel is required is between both Exeter and Dorset. Candidates applying must also be eligible for NPPV3 and SC.
What You’ll Be Doing
1 - Utilising your experience and technical ability to resolve tickets in-line with ITIL practises and SLA’s
2 - Escalate and manage tickets into 3rd line / vendors where appropriate
3 - Ensuring case notes are technically accurate and updated in a timely manor
* Excellent communication to our customers right through to colleagues
* Provide mentorship to 1st line and peers
Essential Skills
Troubleshooting
Customer Service
Network Configuration
Technical Documentation
Incident Management
What We Would Like To See On Your CV
1 - At least 1 -5 years’ experience troubleshooting Cisco collaboration products
2 - Experience working with (and / or knowledge of) the following technologies: Avaya Cortex/UCS10 Unexus, AudioCodes SBC/MS Teams, Redbox, Poly VVX250, Bold alarms and station yellow phones support
3 - AudioCodes SBC/MS Teams
* SIP school certified or relevant knowledge
* Experience working with UCCX/UCCE
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
* 10% on target annual bonus
* BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
* X4 Salary Life Assurance
* Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
* 25 days annual leave (not including bank holidays), increasing with service
* Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks paid carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes
* Discounted broadband, mobile and TV package
* Access to 100’s of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1 -2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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Not Applicable
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Full-time
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Other
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Telecommunications
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