Role: Service Manager Salary: up to £45,000 + Package
Hours: Twilight hours (Start time between 15:00–17:00; flexible end time, approx. midnight), Mon-Fri plus ‘on-call’
We are looking for a proactive and dynamic Service Manager to lead and support an engineering team. Based in London, this hands-on leadership role is crucial to ensuring the delivery of high-quality service, operational excellence, and outstanding client satisfaction across field installation services.
As the primary point of contact for the mobile engineering team, you will manage a dispersed workforce, respond to real-time operational challenges, and uphold technical standards and team performance during non-standard hours.
Supervise and support field-based engineers across client sites.
Enforce site health & safety standards for all engineers and subcontractors.
Prevent repeat visits by ensuring technical oversight and quality control.
Maintain clear and effective communication between field and office teams.
Conduct client site visits pre- and post-installation to assess satisfaction and resolve concerns.
Manage and document service complaints, corrective actions, and quality improvements.
Conduct site audits and performance evaluations aligned with internal KPIs.
Deliver feedback and formal performance reviews to engineering staff.
Promote team wellbeing through regular check-ins and support.
Facilitate technical and procedural training across departments.
Address and reduce NCRs (non-conformance reports) through root-cause analysis and resolution.
Collaborate with senior service managers on strategic operational improvements.
Participate in supplier visits, technical training, and one-to-one progress reviews.
Report equipment or installation issues to relevant teams swiftly.
Offer continuous feedback on process improvements and quality standards.
Demonstrated experience managing mobile or field-based engineering teams.
Technical knowledge of CCTV, telematics, or vehicle electrical systems.
Flexible and responsive approach to shift and resource planning.
Background in the bus/coach or transport industry.