As a Booking Co-Ordinator in Customer Care, you will be at the forefront of our sales efforts, working closely with our customers to ensure a seamless and personalized experience. You will play a key role in the customer journey by proactively engaging with clients, booking seating assessments, and coordinating with our Customer Care team.
Requirements
Our Bookings Co-Ordinator plays a key part in the customer journey, booking seating assessments with clients, and forming part of the front line of inbound call answering along with the Customer Care team.
Your Contribution: Making a Positive Impact
* Answering telephone calls and emails from our customers in a timely manner
* Booking seating and FloorBed assessments into the relevant product specialist’s diary
* Working closely with the product specialist team and colleagues to ensure most efficient use of PS’s day
* Occasionally outbound calls and emails may be required to customers to promote assessments
* Providing general support for the sales team
Key goals and KPIs
* Assessment bookings
* Missed call rate
* Team Revenue
Qualifications and training
It is desirable that the postholder has:
* Qualification to A-level standard or equivalent
Experience and knowledge
It is desirable that the postholder has:
* Customer service experience
* Relevant product and industry knowledge
* Previous experience managing diaries (desirable)
Skills and abilities
It is essential that the postholder has:
* Effective and confident telephone skills, with an excellent level of English
* A good understanding of geographical areas across the country
* Ability to learn internal diary systems and Google Maps
* Ability to calculate travel time accurately between locations
* Ability to work effectively in a team
* Good ICT skills
Other requirements
It is essential that the postholder has:
* Attention to detail, with good planning and organisational skills
* Drive and enthusiasm
* Positive, confident, and determined attitude
* Continuous improvement mindset
* Full driving license
Additional Information
We prioritize health and safety, and expect our team members to adhere to policies. Our employees promote our brand positively and embody our core values of insight, determination, and integrity. Adherence to high-quality and regulatory standards is essential at Accora.
Support and Development
We offer training, on-the-job development, and external courses. Our benefits include a competitive salary, comprehensive benefits, and an inclusive work environment.
Diversity and Inclusion
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinions, race, sex, marital status, age, or disability.
* Free hot/cold drinks and snacks
* 25 days annual leave plus public holidays
* Quarterly bonus and private medical cover
* Training and development opportunities
About Accora
We design and manufacture assistive medical devices that support independence and safety for individuals with age, disability, or injury-related needs. Our passionate team focuses on creating life-enhancing products.
This role offers a chance to make a positive impact. For more information, visit our website at www.accora.care.
Note: We process your data in accordance with GDPR and privacy laws. By applying, you consent to our data processing for recruitment. Your data will be securely stored and not shared without your consent. You may request access, correction, or deletion of your data by contacting us at info@accora.care.
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