CRM Administrator - 13 months FTC
The CRM Administrator will be part of our Business Support team. The role will play a major part in supporting the UK&I commercial business and will be the main contact for all CRM administration/support-related queries. You will be a self-starter, show a passion for all things CRM and want to learn a wide range of new skills and technologies.
Role and responsibilities
DATA INTEGRITY
* CRM user management and permission setting
* Deletion/updating/creation of records within Salesforce
* Ongoing data management, ensuring data is accurate and consistent; updated promptly and processed by correct rules and procedures
* Serve as a gatekeeper for ensuring best practices and integrity of the System
REPORTING
* Maintain existing reports and dashboards, and identify gaps in reporting/ areas for improvement.
* Develop best-in-class reporting, utilising the full capabilities of Salesforce (e.g. Einstein Analytics).
* Provide ad-hoc reports when required.
USER SUPPORT
* Manage the UK&I Salesforce helpdesk and successfully resolve end-user issues in a timely manner.
* Keep all UK&I stakeholders up to date regarding issues affecting the system.
TRAINING
* Produce clear and concise training documentation to aid end users.
* Train all new starters and provide group/one-to-one training for existing staff when required.
* Grow the Salesforce.com skill set across the organization.
PROCESS IMPROVEMENT
* Create, design and develop new processes that support the needs of the business and departments within it.
* Communicate all changes to the existing Best Practice documentation.
* Ensure Best Practice documentation is kept up to date and relevant at all times.
* Work closely with our Global CRM team on future Salesforce projects and initiatives.
Profile requested
* Previous experience in a support-based role is essential ·
* Skilled in Salesforce reporting and dashboard creation ·
* Salesforce Administrator qualification is highly desirable ·
* Experience of Salesforce Lightning and Salesforce Service Cloud ·
* Experience using Trailhead community support and training ·
* Knowledge of Einstein Analytics
As part of our team, you'll experience the spirit of an international and innovative market leader in the dental industry. Besides an attractive remuneration package, you will also be eligible for a variety of employee benefits, such as:
26 days' annual leave, an attractive company pension scheme and a flexible benefit scheme (including health insurance, dental cover, medical cash plan…).
We attach great importance to your development: a comprehensive induction, further training opportunities and access to LinkedIn Learning are available to you. Take advantage of personal and professional development opportunities through our worldwide mentoring and coaching program. In addition, we offer an extensive, global employee assistance program that provides a wide range of benefits as well as retirement benefits.