East Suffolk Council - Based in any office: Melton, Woodbridge IP12 1RT, Lowestoft NR32 1HH, Thetford IP24 1BT or March, Cambridgeshire Starting salary £23,152 per annum Full time and part time hours available, Multiple vacancies Permanent Are you an enthusiastic, team player with a willingness to learn? If so, we would like to hear from you. Be part of our successful Council Tax team to compile and maintain client records, verify eligibility for reductions (including Local Council Tax Reduction Schemes), make amendments and set up billing, collection of Council Tax. This will include daily telephone communication with the public and various Government bodies. Requirements of the roles: Team player and can work on own initiative Great communication skills – written and verbal Monitor client accounts to check payments received Excellent customer service skills Accurately update computer systems and records Keep up in a fast-paced partnership environment Liaise with other departments, Citizens Advice and Department for Work and Pensions Ability to work from home where necessary Could be required to travel to Thetford for training although a full programme of remote e-training is currently in place And above all enthusiasm. What we offer in return: Competitive starting salary Career development opportunities Generous leave entitlement Full training Flexible working Local Government Pension Scheme Rewards package. During this current recruitment period, ARP (Anglia Revenues Partnership) have a flexible approach to recruitment including telephone and video interviewing, online induction and blended training and therefore candidates need to be able to work in the office and from home. Personal data from the application process will be shared with ARP and host/employing authority. ARP deliver Revenues and Benefits Services across 5 partner local authorities, Breckland, East Cambridgeshire, East Suffolk, Fenland, and West Suffolk. Recruitment services will be hosted by East Suffolk Council. Upon appointment you will be employed by one of the partner local authorities. For more information If you would like to find out more about these opportunities, please call Andy Rose on 07814 223606. Visit our website www.angliarevenues.gov.uk Closing date: 5pm, 5 May 2024. Interview dates: 16 and 17 May 2024. How to apply Step 1 - Read the advert, Job Description (PDF), Person Specification (PDF) and ARP Values (pdf) Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Compete the online application and upload your statement. Please note, CV's are not accepted. For more information, check out the How to Apply section of our Career Site (suffolkjobsdirect.org) East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers. To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?vTSWedQksWt0