About the role
Sales Advisor
We’re looking for ambitious, target-driven sales professionals to join our SME Acquisition or Customer Success teams, helping small businesses across the UK grow with BT and EE.
If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression.
What you will be doing
You’ll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services. You’ll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice.
You’ll work in a target-driven environment to achieve sales, revenue and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth.
There are roles within both our Acquisition and Customer success teams and will discuss both throughout the assessment process:
Acquisition
This role is primarily focused on new business sales, targeting smaller SME Business customers (0–49 employees) with a strong emphasis on outbound activity and pipeline generation.
Customer Success
This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10–100 employees).
What skills you'll need to suceed
Essential
Experience in a sales environment (contact or retail)
Strong communication skills with the ability to sell, influence, and build trust
Confidence using CRM systems and digital tools
A positive, coachable mindset with a willingness to learn
Desirable
Proven track record of hitting or exceeding sales targets
Experience in telesales or outbound sales environments
Benefits
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
30% OTE Bonus
Monday – Friday Shift Pattern
Access to an online private GP 24/7 for you and your immediate family
Market-leading paid carers leave with up to 2 weeks off
Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
Discounted EE and BT products, including mobile and broadband
Market leading Pension scheme – 5% from you and 10% from us
Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready