At Bionic, we’re making life radically easier for small business owners by creating a one‑stop shop for business essentials powered by smart technology and world‑class human service. We build an experience so good that they trust Bionic to sort all their business needs for them.
The role
Our Salesforce Administrator, part of the AI Innovation Team, will be the engine of change converting AI opportunities into outcomes by implementing the right changes in Salesforce. You’ll collaborate closely with Salesforce, Data, and Operations teams to ensure a cohesive approach to embedding AI enhancements within our CRM and Contact Centre platforms.
Key Responsibilities
* Work closely with the Head of AI to align on priorities, review progress against the AI roadmap, and ensure successful delivery of AI‑driven Salesforce and Contact Centre solutions
* Collaborate with Salesforce, Data, and Operations teams, as well as business users, to define clear, testable acceptance criteria and delivery milestones for AI features
* Stage and prepare functionality for deployment via our CI/CD pipeline (GitHub & Gearset), ensuring all metadata changes are correctly packaged
* Deliver both AI solutions within and outside of Salesforce, for example using MS Copilot and other Agentic third‑party solutions
* Rapidly prototype AI use‑cases (e.g. chatbots, predictive scoring), deliver POCs against defined criteria, gather stakeholder feedback, and iterate to readiness for full build
* Validate post‑release functionality, and hand over to support teams with clear escalation paths and knowledge transfer sessions
Required Skills and Experience
* Hands‑on experience with Salesforce Sales/Service Cloud
* Strong Salesforce configuration skills, e.g. Flows, validation rules, dashboards, reports, and Data Loader
* Familiarity with Salesforce CI/CD processes
* Strong data analysis skills and attention to detail
Advantageous Skills and Experience
* Hands‑on experience with Agentforce
* Experience with Salesforce Einstein products, e.g. Lead scoring, Bots
* Experience delivering a tool or service that relies on an LLM
* Exposure to AWS Services such as Lambda & Bedrock
* Experience using Python for automation & data analysis
The Interview Process
* Initial conversation with one of our Talent Team
* First stage competency based virtual interview, with the Hiring Manager
* Second stage technical interview with some of the wider team
* Final stage values & behavioural based interview, with one of our Heads of Tech
Benefits
* Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
* 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
* 1 paid family/religious day of leave per year - following successful probation period
* 1 paid charity volunteering day per year
* Option to buy/sell up to an additional 3 days leave per year
* Enhanced maternity, paternity or shared parental leave
* 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
* Flexible working options & a hybrid work approach
* Auto‑enrolled salary sacrifice pension scheme
* Life assurance
* Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure
* Cycle to work scheme
* Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
* Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
* Long service awards
* Enhance your health & wellbeing 🌱
* Taking time away from work 🏖️
* Family matters: for the special moments 🏠
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