Job Description
Job Summary:
We are looking for a detail-oriented and commercially minded Customer Service & Logistics Coordinator to join our team. This role is crucial for managing the entire order lifecycle for our business clients (distributors, wholesalers, retailers, veterinary clinics) across the UK and EU. The ideal candidate has strong experience in order processing, logistics coordination, and accounts receivable to ensure a seamless service experience is provided to our commercial partners.
Key Responsibilities:
* Act as the primary point of contact for B2B accounts in the UK and EU, addressing inquiries related to orders, products, pricing, and logistics.
* Process a high volume of purchase orders with accuracy, ensuring correct pricing, product selection, and shipping details.
* Coordinate shipments across the UK and EU with warehouse and logistics partners, ensuring all customs and export/import documentation is properly handled.
* Prepare and issue accurate invoices, credit notes, and other financial documents.
* Manage the accounts receivable ledger in collaboration with Finance department for assigned accounts, including following up on overdue payments and resolving related queries.
* Resolve B2B customer issues - such as late deliveries, damaged goods, or stock shortages - with a commercial and solution-focused approach.
Qualifications:
* Proven experience in B2B customer service, sales administration, or logistics coordination is essential.
* Strong understanding of shipping and logistics processes; experience coordinating UK and EU shipments is highly desirable.
* Demonstrable experience processing invoices, with a basic understanding of accounts receivable or credit control (e.g. chasing payments).
* Intermediate / proficient in Microsoft Excel, with the ability to manage and analyse data effectively.
* Excellent verbal and written communication skills.
* Strong attention to detail and organisational skills.
* Ability to work efficiently in a digital order management system.
* Understanding of pet industry is desirable.
What We Offer:
* Competitive salary
* Free, premium quality pet food as an employee benefit
* Opportunities for advancement within a growing pet-focused company
* Supportive, pet-loving team environment
* Hybrid work option is available
The Company:
Petbuddy Group (PBG) is a fast-growing startup on an exciting journey to challenge the big players in the pet care industry. With offices in London, Stockholm and Helsinki, we are building a portfolio of innovative, sustainable pet care brands that aim to do good for pets, pet parents, and the planet.
With a strong focus on M&A and premiumization, our brands are already making waves across multiple markets. We’re not just here to compete—we’re here to disrupt and redefine the future of pet care. If you’re ready to join a team that’s ambitious, fast-paced, and passionate about making an impact, this is your chance!