An exciting opportunity has arisen for an experienced and driven Call Centre Manager to lead a growing outbound sales team based in the heart of Macclesfield. This is a fantastic chance to join a fast-paced, customer-focused environment and play a pivotal role in shaping an ambitious and high-performing contact centre. We’re looking for a confident leader with a passion for people development, a commitment to delivering outstanding customer service, and a strong track record in achieving sales performance within a regulated setting. Key Responsibilities * Lead, coach, and motivate a team of outbound sales and mortgage advisors. * Monitor performance and deliver structured coaching and training. * Conduct regular one-to-ones, reviews, and performance improvement sessions. * Ensure full compliance with FCA regulations and company procedures. * Manage shift schedules, resource planning, and workflow management. * Drive service improvements and enhance the customer journey. * Support business goals by aligning team performance with key targets. * Handle escalated queries and complaints effectively and professionally. What You’ll Bring Essential: * Demonstrated experience managing a successful outbound call centre or sales team. * Strong skills in coaching, mentoring, and performance development. * In-depth understanding of KPIs, compliance, and quality assurance standards. * Ability to lead by example and inspire high performance. * Excellent communication, organisational, and planning abilities. * Results-driven mindset with a passion for service and success. Desirable: * Background in financial services, mortgages, or consumer lending. * Familiarity with FCA regulations and financial compliance standards. * CeMAP qualification or a solid understanding of mortgage advice. * Experience managing multi-shift operations in a busy contact centre. Shift Details This role oversees a rotating schedule including: * Early Shift: 9:00am – 5:30pm * Mid Shift: * Mon–Wed: 9:30am – 6:30pm * Thurs: 9:00am – 6:00pm * Fri: 9:00am – 5:30pm * Late Shift: * Mon–Wed: 10:00am – 7:00pm * Thurs: 9:00am – 6:00pm * Fri: 9:00am – 5:30pm Flexibility across shifts is required to support team needs and maintain performance levels. Ready to take the lead in a dynamic and rewarding environment? Apply now to take the next step in your leadership career