Location: London
Salary: Competitive salary and package dependent on experience
Career Level: Specialist or Associate Manager (based on experience)
In our team you will learn
* How to provide solutions to real world problems across a variety of industries.
* How to help transform leading organisations and communities around the world.
* How best to develop your skills and hone your talents within an innovative technology environment
As a Workplace AI enablement Specialist / Associate Manager, you will
* Develop and deliver the organisation’s workplace AI strategy, ensuring alignment with business goals and technology roadmaps.
* Lead AI enablement programmes across Microsoft 365 Copilot, Google Workspace AI, ServiceNow AI, and other vendor platforms.
* Assess current workplace environments and identify opportunities for AI driven productivity, automation, and experience improvement.
* Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights.
* Drive adoption and change management, including training, communications, and user readiness activities.
* Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools.
* Partner with vendors and internal teams to integrate AI capabilities into collaboration, endpoint, and productivity ecosystems.
* Build value cases, ROI models, and benefit tracking frameworks for AI initiatives.
* Lead workshops, discovery sessions, and executive briefings to shape AI vision and roadmap.
* Support RFI/RFP responses, including AI solutioning, technical positioning, and value articulation.
* Monitor emerging AI trends and continuously evolve the workplace AI strategy.
We are looking for experience in the following skills
* Experience with Digital Employee Experience (DEX) platforms such as Nexthink, Lakeside, or ControlUp.
* Established experience and understanding of (Intune, Workspace ONE, JAMF) and how AI enhances device experience.
* Strong knowledge and firsthand experience of deploying / implementing AI/ML concepts, including LLMs, chatbots, predictive analytics, and automation frameworks.
* Associate and professional level certifications in Microsoft 365, Azure AI, Google Cloud, or ServiceNow.
* Experience delivering AI focused change management and adoption programmes with MS Copilot, Google Duet, Clause Copilot
* Strong analytical mindset with the ability to identify patterns, inefficiencies, and automation opportunities.
* Exceptional communication and presentation skills covering both technical and business concepts.
* Strong stakeholder management and communication skills.
* Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.
* Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience and Generative AI.
* Wider complimentary skills such as AWS, Google, Azure, ServiceNow, BMC certification and SRE are desirable but not compulsory.
Job Qualifications
AI Skills
* Accenture expects all of its people to utilise AI effectively in their day to day work. The following capabilities are desirable for all roles:
* Understanding of core AI concepts and how they apply within business and delivery contexts.
* Proficiency in AI powered workplace tools (such as Microsoft 365 Copilot) to create, analyse, and refine content, automate repetitive tasks, summarise information, and improve workflow efficiency.
* Awareness of Responsible AI principles and adherence to enterprise AI governance, standards, and approved usage guidelines.
* AI Training and/or Certifications, or a commitment to ongoing learning to maintain and grow AI proficiency.
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