Summary
As an apprentice at Ashcourt you will gain experience in the transport office while studying for the L2 Traffic Operator apprenticeship. You will receive lots of support and gain valuable skills.
Wage
£15,000 a year
Training course
Traffic operator (level 2)
Hours
Monday- Friday 9am- 5pm
38 hours a week
Start date
Monday 19 January 2026
Duration
1 year
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As apprentice at Ashcourt you will:
* Complete daily transport administrative tasks
* Work closely with drivers and other staff
* Deal with customer enquiries via email or phone
* Assist with the coordination of dipatch orders
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
* Manton Quarry, Manton, Gainsborough, DN21 4JT
* Estate Road 2, South Humberside Industrial Estate, Grimsby, DN31 2TG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
FREIGHT TRANSPORT ASSOCIATION LIMITED
Training course
Traffic operator (level 2)
What you'll learn
Course contents
* Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
* Comply with health and safety when working.
* Follow company policy, processes and standard operating procedures.
* Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
* Plan multiple drop routes and jobs.
* Inputting customer jobs for collection and delivery.
* Track job progress.
* Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
* Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
* Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
* Optimises routes, vehicle type and loading.
* Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
* Arrange the maintenance and inspection of the vehicle.
* Use technology, and systems. General data protection regulation (GDPR). Cyber security.
* Use the traffic management system or other relevant systems, to add, and update customer job requirements.
* Conduct a briefing or debriefing session with colleagues.
* Communicate in writing with others for example, internal and external customers, colleagues, and managers.
* Communicate with others verbally for example, internal and external customers, colleagues, and managers.
* Manage customer queries and complaints.
* Apply the company’s service standards for internal and external customer services.
* Escalate issues, for example, driver infringements and non-operational procedures.
* Apply team working and wellbeing principles.
* Apply equity, diversity, and inclusion principles in the workplace.
* Carry out and record learning and development activities.
* Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
* Comply with health and safety when working.
* Follow company policy, processes and standard operating procedures.
* Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
* Plan multiple drop routes and jobs.
* Inputting customer jobs for collection and delivery.
* Track job progress.
* Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
* Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
* Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
* Optimises routes, vehicle type and loading.
* Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
* Arrange the maintenance and inspection of the vehicle.
* Use technology, and systems. General data protection regulation (GDPR). Cyber security.
* Use the traffic management system or other relevant systems, to add, and update customer job requirements.
* Conduct a briefing or debriefing session with colleagues.
* Communicate in writing with others for example, internal and external customers, colleagues, and managers.
* Communicate with others verbally for example, internal and external customers, colleagues, and managers.
* Manage customer queries and complaints.
* Apply the company’s service standards for internal and external customer services.
* Escalate issues, for example, driver infringements and non-operational procedures.
* Apply team working and wellbeing principles.
* Apply equity, diversity, and inclusion principles in the workplace.
* Carry out and record learning and development activities.
Training schedule
Your training will be provided by Logisitcs UK with whom you will attend remote, online workshops on a monthly basis and monthly 1:1 support sessions with your personal tutor. You will also develop a wide variety of skills within the workplace throughout the program.
More training information
Logistics UK are a specialist, government-approved apprenticeship provider, experts in the logistics industry. In February 2025, during their Monitoring Visit, Ofsted stated that Logistics UK, ‘collaborate with apprentices and employers to make appropriate adjustments based on their specific needs. Apprentices with additional learning needs benefit from support plans and useful strategies which help them to make progress in line with that of their peers.’
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Customer care skills
* Administrative skills