Overview
Lantra, Kenilworth, England, United Kingdom
We are seeking an Awarding and Certification Co-ordinator to join our team on a full-time, permanent basis at Lantra, a leading awarding body for land-based industries in the UK and the Republic of Ireland.
Salary and benefits are provided by Lantra and will be based on skills and experience. This role includes a comprehensive benefits package and opportunities for professional development.
The Role
As an Awarding and Certification Co-ordinator, you will accurately process data and produce certificates and skills ID cards. You will:
* Enter learner details onto our systems, produce SmartCards and e-Cards, and perform quality checks to meet high standards.
* Liaise with customers to resolve queries quickly and efficiently, record dispatched and returned items, and communicate with suppliers for stock ordering and comparative quotes.
* Process returned stock and incoming post, maintain accurate records of stock issued, held, and returned, and support improvements to systems and processes.
You will also:
* Ensure accurate data processing and documentation to support certification processes.
About You
To be considered as an Awarding and Certification Co-ordinator, you will need:
* Experience working within a customer service environment
* Experience processing orders rapidly and accurately
* Knowledge of stock re-ordering approaches and courier processes
* Ability to maintain quality system processes and document audit trails
* Highly motivated with excellent attention to detail and the ability to work well alone or as part of a team
* Ability to process high volumes of work with minimal errors
* Proficiency using Microsoft applications
* Full, valid driving licence and access to your own vehicle (office location)
We reserve the right to close this vacancy early if we receive sufficient applications. If you are interested, please submit your application as soon as possible.
Other organisations may refer to this role as Customer Support Administrator, Customer Co-ordinator, Customer Service Administrator, Order Processor, or Administration Officer.
Benefits
* Salary of £26,500 per annum
* 25 days' annual leave, increasing with service
* Flexible and hybrid working arrangements
* Defined contributory pension scheme or pension auto-enrolment
* Professional development and career growth opportunities
* Collaborative and friendly work environment
* Employee assistance scheme
* Wellbeing platform and medical plans
* Enhanced maternity and adoption pay
* Rewards for length of service
* Health and wellbeing events and initiatives
* Free parking and other employee rewards
Seniority level
* Associate
Employment type
* Full-time
Job function
* Administrative and Other
Industries
* Education Administration Programs
Additional Information
Lantra and Webrecruit are equal opportunities employers, value diversity and are committed to providing equal employment opportunities for all applicants. This vacancy is being advertised by Webrecruit as an Employment Agency.
We look forward to receiving your application.
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