We are seeking a new shop manager for our best performing branch shop, located in Crystal Palace.
Retail Duties:
* To achieve agreed targets and profits by maximising sales and managing controllable costs
* To ensure that a high standard of service to customers is maintained at all times
* To plan and promote internal and external sales promotions as directed and to raise the profile of the RSPCA Branch within the local high street and community
* To ensure all available selling space is used effectively to optimise sales
* To maintain a high standard of presentation, both in windows areas and to the interior of the shop
* To achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises
* To actively encourage the public to donate saleable stock
* Organise successful methods of attracting stock, including advertising on social media
* Organise and promote seasonal donation campaigns to attract stock at key times.
* To ensure there is a constant and adequate flow of stock from stockroom to the shop floor
* To ensure Gift Aid is being monitored and all customers are being asked to sign up to the gift aid scheme
* To comply with GDPR by keeping customers' personal details locked away and destroyed as necessary
* To ensure that stock densities are maximised on the shop floor, at all times
* To select & price stock in accordance with the local market forces
* To rotate stock on a regular basis so that no items of stock remain on the shop floor for longer than necessary
* To manage waste effectively through organising waste collections ensuring high standards of health and safety in the shop at all times
* To actively recruit and train volunteers enabling them to perform their tasks efficiently and effectively
* Support and motivate existing volunteers to assist with retail activities across our shops. Providing any necessary support and training.
* Keeping clear records of volunteers personal information and any training which they have undertaken.
* To organise weekly staff/volunteer rotas to ensure that all elements of the shop run effectively
* To ensure that all staff/volunteers comply with Branch policies
* To effectively communicate with staff and volunteers to ensure they are fully aware of the Branch vision and values and positively promote the work of the Branch
* To ensure all relevant administration is completed promptly and in line with Branch policies
* To ensure all financial, cash handling and security procedures are adhered to as per Branch policies reporting discrepancies to the Branch Manager
* To hold the shop keys where necessary ensuring that the shop is secure whenever it is left unattended
* To notify the Branch Manager in the event of suspected theft or dishonesty by any member of staff or volunteer
* Ensure trading hours are strictly adhered and set according to the local market
* Ensure that appropriate HR policies and procedures are adhered to in compliance with the relevant employment legislation and branch employment policies and procedures seeking guidance from the Branch Manager
* Build and develop positive internal and external relationships to ensure maximum income for the charity
* Promote the shop in the local area using all available promotional opportunities (subject to any Branch rules for communication with the media)
* Ensure compliance with the branch’s health and safety policy (including fire safety, risk assessments and security procedures) and relevant legislation
* To attend management meetings and training courses as requested
* To carry out such other reasonable tasks as directed by the Branch Manager.
General Duties:
* To promote a positive image of the Branch by maintaining a high level of customer services at all times.
* Ensure compliance with RSPCA standards & policies, relevant legislation and best practice, in all aspects of the role.
* Foster the highest standards of performance, discipline, honesty and integrity from the branch retail team of staff & volunteers.
* Contribute to the development of appropriate policies and procedures for retail.
* Work with the Branch Manager to promote fundraising and animal adoption opportunities in store.
* To carry out any other duties, as required, commensurate with the level of the post.
#J-18808-Ljbffr