Police Controller – Hampshire and Isle of Wight Constabulary
Location: Netley
Contract: Full-time and permanent. After training, flexible working requests can be submitted, but approval is not guaranteed. Full-time shifts are required during the 13-week training period.
Salary: Starting at £35,000 total, comprising a basic salary of £26,106 plus 20% shift and weekend allowances. After training, the basic salary increases to £29,109, totaling £39,000.
Closing Date: Wednesday 21st May 2025 at 23:59. The earliest start date is January 2026, but not guaranteed.
About the role
As a Police Controller, you will handle emergency calls, assess incidents, communicate with officers, and ensure public safety with empathy and calmness. The shift pattern is 6 days on, 4 days off, averaging 37 hours per week, with shifts typically 10 hours long.
View full role profile: PoliceController
Benefits
* Competitive pension
* Generous annual leave
* Discounts via Hampshire Police Leisure & Sports and Blue Light Card
* Wellbeing support
* Gym facilities
* Career progression opportunities
Candidate qualities
* Calm under pressure
* Decisive
* Manage demands
* Clear communication
* Resilient
Training and support
Initial 6-week classroom training, followed by live call support for up to 6 shifts. An additional apprenticeship in Contact Handling will be completed over 13-18 months, leading to a recognized certification.
Application criteria
No formal education requirements, but QCF Level 2 in Maths and English is preferred. Good customer service, communication, and IT skills are essential. Must be 18+ and pass pre-employment checks. Reapplication after unsuccessful attempt is allowed after 3 months.
Returning to the role
Previous employees wishing to rejoin should email police.recruitmenthampshire.police.uk with details for eligibility assessment.
Application process
Submit online, answer competency questions using STAR, and prepare in MS Word. Shortlisted candidates will attend an online awareness session and an in-person assessment in June 2025.
Contact
For informal discussions, contact police.recruitmenthampshire.police.uk or 023 8045 1611.
Equal opportunities
Hampshire and Isle of Wight Constabulary promotes diversity, flexible working, and positive action to support underrepresented groups. Reasonable adjustments are available upon request.
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