Overview
Property Administrator - Ilford, East London - £32,000 to £35,000 DOE
My client, a successful and established Property Management firm, is seeking an experienced Property Administrator to join the existing property administration team and support on the maintenance coordination for a portfolio of residential properties consisting of guaranteed rent schemes and supported living. The firm provides a quality-oriented service to landlords, tenants and local authorities. The successful candidate will be the first point of contact for reporting maintenance issues and will require excellent customer service skills.
Responsibilities
* Answering calls, handling maintenance queries and directing the call as required
* Carrying out basic troubleshooting with callers to determine if a home visit is needed
* Assessing and prioritising maintenance issues to ensure correct grading based on company priority levels
* Ensuring relevant data is submitted into the CRM and included on the job sheet
* Allocating maintenance works to maintenance operatives
* Coordinating maintenance operatives to ensure works are completed on time and in line with company targets
* Following up with tenants to provide progress updates or delays
* Reporting any complaints to the Property Services Manager
* Liaising with tenants, solicitors or NGOs such as Citizens Advice or Shelter
* Raising invoices on XERO when instructed
Experience And Skills Required
* Proven Maintenance/Works Coordination or Property Administration experience
* Excellent verbal and written communication skills
* Positive, calming and professional demeanor
* Good organisational and coordination skills
* Proven time management and punctuality
* Local to Ilford (within a 45-minute commute)
* Ability to multitask and work accurately under pressure
Salary: £32,000 - £35,000 depending on experience
Working Hours: Monday to Friday 8:30am - 5:30pm or 9:00am - 6:00pm, Office Based
For more information, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment: 0208 059 7472. Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk.
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