Salary: Circa £35,000 plus benefits Contract Type: Full Time Working Pattern: Permanent Hours: 40.0 About The Role We are looking for a Employee Relations Advisor to join the People team, based from our Customer Support Centre in Walsall. The role will work on a hybrid basis. The Employee Relations Advisor will provide employee relations advice and guidance to our network of retail stores, and manage a high-volume employee relations caseload in accordance with Company policy, procedures and best practice. We uphold three core behaviours that guide all our actions: Love Our Customers: We strive to delight our customers, listening and responding to their needs because they are our priority. Care for Our Colleagues: We support each other to foster a workplace where everyone can thrive. Protect Our Pounds/Euros: We are committed to cost-efficiency and value, ensuring every penny counts. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. Why choose us? Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue QUALIFICATION through our apprenticeship programme. Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements. Free On-Site Parking: Enjoy the convenience of free parking, making your daily commute hassle-free. Onsite Coffee Lounge: Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks. Exclusive Store Discounts: Receive a 10% discount on most in-store purchases, enhancing your shopping experience. Family-Friendly Benefits: Our comprehensive benefits are designed to support your and your family’s needs. My Staff Shop: Gain exclusive discounts through our ‘My Staff Shop’ portal, saving on various products and services. Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future. Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing. Generous Holiday Allowance: Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually. Celebrate your special day off work every year with an extra day’s holiday because we believe birthdays are important. Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement. Your Impact And Responsibilities… As Employee Relations Advisor, you will: Provide consistent expert advice to the store network and Area Managers on HR policy and procedures. Advising predominately over the phone and via email on all HR casework such as absence, performance, grievance, disciplinary and contractual queries. To produce accurate HR casework documentation to a high standard in line with the service level agreement. In conjunction with the team, highlight any trends or inconsistencies to be used in identifying opportunities for continuous improvement. Skills And Knowledge… We are looking with someone with: Strong experience of working in an Employee Relations Advisor from with a multi-sited and fast-paced environment. Proven experience of managing a large employee relations caseload including absence, performance, grievance, disciplinary cases. Ability to prioritise high volume workload with an awareness of implication in respect of cost and risk Strong communication skills with the ability to present recommendations in a confident and business like manner The ability to identify opportunities for continuous improvement that will impact on business performance, productivity and the development of HR within the business