Customer Service Executive – Aviation OperationsLocation: KingstonSalary: £28,000Shift Pattern: 4 days on / 4 days off (after 12-week training & probation)Full Training ProvidedRecruiting on behalf of a leading client in the aviation industry
Are you passionate about aviation and ready to launch your career in a fast-paced, customer-focused environment? We’re recruiting for a Customer Service Executive to join a dynamic Operations Team supporting flight coordination and client communications.
This is a fantastic opportunity for someone with a degree in Aviation Management or a related field, who thrives in a high-energy setting and is eager to grow within the aviation sector.
What You’ll Be Doing:
1. Gain a deep understanding of client needs and coordinate flight setups
2. Communicate flight schedules and updates to clients
3. Liaise with customers to gather documents for permits (e.g., AWB copies)
4. Monitor live and ferry flights, keeping clients informed
5. Escalate key issues to the commercial team when needed
6. Provide AWB stock and ramp handler details
7. Clarify cargo handling responsibilities and ULD arrangements
8. Ensure timely cargo deliv...