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Title: Senior Learning and Development Administrator
Location: Worcester, Worcestershire, GB, WR1 3ZQ
Department: Human Resources and Learning and Development
Operation: Sanctuary Care
Closing Date:
Salary: Salary £27,521.64 per annum
Requisition: 223957
Senior Learning and Development Administrator
Worcester based with a balance of home and office working
Salary £27,521.64 per annum rising to £28,970.12 after 12 months
35 hours per week
We have an exciting opportunity for a Senior Learning and Development Administrator to join our Commercial Learning and Development Administration team, based in Worcester. You will be responsible for providing efficient and comprehensive support and administrative services to the different commercial areas which are Sanctuary Care, Sanctuary Supported Living, and Sanctuary Students.
The role of Senior Learning and Development Administrator will include:
* Assisting with the ongoing planning of all national training events within Care, Supported Living, and Students.
* Ensuring accurate record keeping by generating regular reports and distributing them to the appropriate team members.
* Providing responsive, customer-focused service, adhering to established guidelines. Our internal Service Level Agreement (SLA) sets clear standards for quality and timely service delivery.
* Taking ownership of customer queries, proactively finding solutions that meet and exceed expectations.
* Working independently while collaborating effectively within a team, delivering support that aligns with business needs and objectives.
* Demonstrating adaptability in learning new systems and processes, proactively suggesting improvements to enhance workflows and systems, always with the customer in mind.
* Supporting various projects across the learning and development team.
Skills and experience:
* Numeracy and literacy equivalent to grade C GCSE Maths and English.
* Some knowledge of current HR legislation and good practice principles.
* Proven experience advising managers and staff on training-related issues.
* Proven experience working to deadlines and prioritising workloads.
* Ability to work independently and use own initiative.
* Basic negotiation and presentation skills.
* Good team working skills.
* Proficient in Microsoft Office including Outlook, Word, Excel, and Teams.
* Certificate in Personnel Practice or Certificate in Training Practice is desirable.
Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are some of the rewards:
* At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays).
* A pension scheme with employer contributions.
* A variety of online discounts and rewards from major retailers.
* Health and well-being plans.
* Life assurance.
* Family-friendly arrangements, including opportunities for flexible working.
* Tax-efficient savings through our Cycle to Work scheme.
* A wide range of learning and development opportunities.
Job Reference: 223957
We are only currently accepting applications from those with the right to work in the UK.
If applying internally, remember to use your internal careers account to submit your application.
We may receive many applications, so we reserve the right to withdraw this advertisement at any time. Please apply early to avoid missing out.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage applications from people of diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages applications from diverse backgrounds to support our commitment to an inclusive environment for employees and customers.
We work closely with the Home Office to prevent illegal working.
An enhanced Disclosure and Barring Service check will be required for successful applicants, which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
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