The Opportunity
We are looking for an experienced and motivated Front Office Manager to lead our Front Office team and shape the guest experience from check‑in to check‑out. This is a key leadership role where your presence, confidence and people skills will directly influence how guests feel and how well the team performs.
Your leadership will set the tone. Through encouragement, clarity and trust, you will motivate the team to deliver consistently high standards while remaining responsive to each guest’s individual needs. Working closely with other hotel departments, you will help create a seamless and reassuring guest journey, where people feel cared for at every stage of their stay.
Key Responsibilities
1. Lead, motivate and support the Front Office team to deliver a warm, consistent and high‑quality guest experience
2. Ensure all front desk operations — including check‑in, check‑out and billing — are completed accurately, efficiently and calmly
3. Develop and maintain clear procedures that support smooth daily operations, including effective management of inventory and supplies
4. Work collaboratively with other hotel departments to ensure a joined‑up, seamless experience for guests
5. Review guest feedback and use it constructively to improve service and strengthen the guest journey
6. Train, coach and develop team members, ensuring they feel confident, capable and supported in their roles
7. Implement initiatives that support revenue growth and occupancy, while maintaining service quality and team wellbeing
Benefits
8. Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
9. Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
10. Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
11. Refer a friend scheme from £500 to £1000 per referral.
12. Hospital Plan.
13. Online Health Portal.
14. Eye Care.
15. Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
16. Pension Scheme.
17. Free meals on duty.
18. Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Who Is This Role For?
This role is ideal for someone who:
19. Is an experienced Front Office professional ready to lead with confidence, empathy and clarity
20. Enjoys bringing structure and calm to busy, guest‑focused environments
21. Naturally supports and motivates others, helping people feel secure, valued and capable in their work
22. Understands that great guest service starts with a well‑supported, engaged team
23. Communicates clearly and positively, even when handling pressure or resolving challenges
24. Takes pride in creating welcoming, well‑run spaces where guests and colleagues feel looked after
25. Wants to make a meaningful impact in a role that balances operational excellence with human connection
If you are someone who believes strong leadership, emotional intelligence and genuine care are at the heart of exceptional hospitality, this role will give you the opportunity to thrive.
Hotel
The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, providing a perfect setting for conferences, meetings, weddings, events, and leisure guests. With 148 comfortable bedrooms available, guests can enjoy a delightful stay. The hotel offers a range of dining options to cater to all tastes.
We are committed to ensuring that all our guests have a memorable experience during their stay with us, and we strive to provide the highest levels of service and hospitality.
The hotel features an open lobby, a conference centre, and a picturesque lakeside garden. It is conveniently located just a 10-minute drive from the M25 and close to Basildon station. Direct trains to Fenchurch Street station in London take only 35 minutes1.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.