Community Companions Service Administrator
Job Description
* Salary scale: £12.48 per hour
* Contract: Fixed until 31 st March 2026, may be extended subject to funding
* Hours: 18 hours per week
* Base: Kenburgh House, 28 Manor Row, Bradford, BD1 4QU with requirement to travel between service locations
* Probationary Period: 6 months
* Closing Date: Monday 7th July 2025
* Interview Date : Tuesday 15th July 2025
AboutUs
Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment.
We do this through:
* Building community and individual resilience for better mental wellbeing
* Providing early intervention advice and support
* Supporting people in crisis
* Empowering and helping people to recover and sustain improved wellbeing
* 25 days annual leave per year, rising to 28 days with length of service plus bank holidays
* Up to two additional leave days to use each year to support your wellbeing.
* Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more.
* Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions.
* Generous pension scheme and employer contribution to help you plan for a secure future.
* Discount schemes including Company Shop and Blue Light Card.
* Excellent personal development opportunities including access to Clinical Supervision.
* Enhanced sick pay after your six-month probation.
* Accredited employer with Mindful Employer, Disability Confident and Real Living Wage.
Purpose of the role
To provide day to day administrative support for our Community Companions service, including being a first point of contact for people or professionals who want information about the service. This role includes a significant service member facing element, requiring someone with an understanding and supportive approach. The role will also work with our wider team to ensure that service operations are maintained in an effective, up-to-date and accurate manner.
* Manage queries relating to Community Companions and address these as appropriate
* Process referrals and completing initial screening calls with service members
* Keep relevant databases are up to date with accurate records in line with data protection regulations
* With the support of the Service Coordinator, complete the matching process based on needs, hobbies and requirements
* Track match end dates and collating feedback
* Arranging and scheduling appointments across the service
* Minute taking as required
* Recognise and respond to any safeguarding concerns, ensuring that service member safety is paramount throughout all that you do
* Support the service with distribution of promotional materials and communications as and when required
* Ensure that in all aspects of the role you embody the aims, objectives, and core values of Bradford District and Craven Mind.
* Ensure that the relevant colleagues and a competent understanding of, and comply with, all Bradford District and Craven Mind policies and procedures.
* Take responsibility, with colleagues, for ensuring that all Health and Safety, Safeguarding, Information Governance and Equality & Diversity requirements are met and all other Company policies complied with.
* Undertake any other reasonable duties or tasks deemed necessary by the senior management team.
Person specification
Bradford District and Craven Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers.
Qualifications
* A minimum of 5 GCSE’s (or equivalent) grades A-C – must include English and ICT)
Experience
* Experience of working in a busy and demanding office environment
* Working as part of a team
* Utilising databases such as SharePoint and OneDrive
* Experience of working to deadlines and meeting them
* K nowledge of office systems and procedures
* Experience of supporting people who are struggling with mental health challenges
* Experience of minute taking
Skills and abilities
* Confident and successful use of IT systems and packages (Excel, Word, PowerPoint, Outlook)
* Excellent administrative and organisational skills
* Excellent communication and listening
* The ability to multitask, prioritise and switch tasks as necessary
* Good attention to detail with accurate record keeping
Knowledge
* Excellent understanding of GDPR and confidentiality
* Understanding of safeguarding and good practice
Attitude and personal attributes
* Understanding of and commitment to equity and diversity
* Positive attitude towards those with mental health difficulties
* Patient, resilient and able to cope with pressure to meet deadlines
* Self-motivated and enthusiastic approach
* Healthy and secure personal boundaries
How to apply:
* Please click the 'Apply for this job' button and follow the steps to fill out the application form.
* Upload your CV and a cover letter showing how your experience and skills match the Job Description and Person Specification under.
* We’re unable to provide feedback to applicants who are not shortlisted.
* We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.
Community Companions Service Administrator
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