We?are looking for?a Housing Customer Experience Manager to?develop?and?improve?the way we?interact?with our tenants across Wiltshire.
With over 5,300 homes and a £31m rental turnover, our Housing Management Service plays a crucial role in ensuring tenant satisfaction. This role is key to improving our customer experience, overseeing all resident interactions and finding new ways to enhance engagement. Youll lead a dedicated Resident Engagement Team, test service performance through mystery shopper exercises and use real feedback to drive meaningful change.
We?are seeking a?proactive, empathetic and?solution-focused?individual?who will?work?with our?teams?in?improving?resident communications,?handling?resident?feedback,?while?ensuring?and promoting compliance with the Regulator of Social Housing's Consumer Standards.?The?job?will?have?an?impact?on outcomes for?the?well-being?of?tenants and the?services?reputation.
In return, you?will?have the opportunity to?help?shape policy, influence service delivery and?make?a?lasting?difference?in?residents'?lives.
If you have experience in social housing, a passion for customer experience and?drive to make a difference, we'd love to hear from you.
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
#J-18808-Ljbffr