We are looking for Front of House Assistants to join the team at The Light. Opening in summer 2026, The Light will bring together art, science, history, creativity and community, welcoming up to 100,000 visitors a year. This is a rare opportunity to play a defining role in launching a major new cultural venue. WHAT IS INVOLVED? As a member of the Front of House team as Front of House Assistant you will support the delivery of all aspects of day-to-day operations. You will be part of a positive, motivated team to ensure income targets are met or exceeded, while ensuring The Light is welcoming, safe, accessible and brilliantly run. You will be: A team player with experience of working with customers from a wide range of backgrounds in a customer facing environment. A skilled communicator skilled in delivering exceptional Front of House operations. The first point of contact for customers, contractors and partners, welcoming visitors and ensuring that enquiries are dealt with professionally, politely and promptly. Passionate about accessibility, inclusion and engaging diverse communities. What we offer: An opportunity to help open and shape a major new cultural venue. Supportive leadership and a collaborative, creative working environment. Join us in creating a cultural beacon for County Durham. For more information about working at The Light, visit our recruitment website WHAT WILL I NEED? You’ll hold a Level 2 Food Hygiene Certificate (or be willing to work towards one), with experience in a customer-facing role and cash handling. You’ll be ICT-literate, communicate confidently, and take pride in delivering a positive experience for every customer. Please refer to the attached Person Specification for the full criteria. INTERVIEWS It is expected interviews will take place week commencing 25th May 2026. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran. OUR OFFER TO YOU We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website Rewards and benefits are subject to individual terms and conditions. EQUALITY, DIVERSITY, AND INCLUSION We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process. HOW TO APPLY Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. Please visit our website to understand our position on using AI to support your application and for guidance on completing your application. If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentREG@durham.gov.uk All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates. CONNECT WITH US Follow us on Instagram Like us on Facebook Visit our website VPRS/161