Overview
Join one of the UK’s fastest-growing luxury investment companies and become part of a team redefining the world of whiskey ownership. At Whiskey & Wealth Club, we connect clients around the globe with the rare opportunity to invest in premium cask whiskey direct from the distillery. As a Customer Service Executive, you’ll be the heartbeat of our client experience, ensuring every interaction reflects the prestige, integrity, and excitement of our brand.
London (Hybrid) • Whiskey & Wealth Club • Full-Time
What You’ll Do
* Be the first point of contact for our valued clients, delivering world-class service through phone, email, and digital channels.
* Build lasting relationships with investors, distilleries, and partners, ensuring every stage of their journey runs seamlessly.
* Coordinate with internal teams (sales, logistics, operations) to ensure client portfolios are updated, accurate, and managed with precision.
* Handle incoming queries with empathy and expertise, resolving issues quickly and exceeding expectations.
* Support the client onboarding process, guiding new investors through documentation, cask registration, and delivery of key materials.
* Continuously look for ways to elevate our service standards, contributing ideas to enhance the customer experience.
Who You Are
* A natural communicator with a passion for people and an eye for detail.
* Professional, articulate, and confident in handling high-value clients and sensitive information.
* Organised, calm under pressure, and able to juggle multiple tasks without losing the personal touch.
* Someone who thrives in a fast-paced environment where excellence is the standard, not the exception.
* Ideally experienced in client services, luxury goods, investments, or hospitality, but above all, driven by exceptional service.
Why You’ll Love Working With Us
* Prestige & Purpose – You’ll represent a global brand at the forefront of whiskey investment.
* Vibrant Culture – Join a high-energy, supportive team that celebrates wins and pushes for excellence.
* Career Growth – We’re scaling fast — you’ll have the freedom to grow, innovate, and make your mark.
* Unique Industry Perks – Access to exclusive whiskey tastings, distillery visits, and luxury events.
Ready to be part of something extraordinary? If you’re passionate about delivering best-in-class service and want to grow within one of the most exciting industries in the UK, we’d love to hear from you. Apply now and start your journey with Whiskey & Wealth Club.
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