Program Manager Reports to: Regional Director Classification: Full-time; non-exempt Setting: Remote (in community and at home office) Summary: A Program Manager works as a quality assurance liaison with Individuals, families, guardians, advocates, case managers, Direct Support Professionals (DSP), other service providers and community resources to create a cohesive support team for the success of theIndividual. Key Responsibilities : Individual & DSP Support Build relationships with Individuals and understand their interests and needs; carry a caseload of at least 35 Individuals Assure that DSPs adhere to waiver rules and regulations; be a resource for DSPs as LEL employees and as support staff Connect with every Individual/family every month and visit at least quarterly Coordinate with IST/Individual Support Team (family members, case managers, behavior support specialists and other stakeholders) Assist Individuals and their family members with maximizing their waiver funds Provide ideas and guidance to help Individuals achieve the Good Life Occasionally provide direct care and support if no DSP or natural supports are immediately available Recordkeeping Ensure "Blue Books" with critical information about each Individual is at their home and up to date Collaboratively establish Individuals' goals Ensure drills and assessments are completed monthly Work closely with the Individualized Support Team (IST) in assessing the Individual’s risks and assuring a plan Process quality assurance, complaint, incident and change of status reports and notify the appropriate parties with the reports. Prepare, investigate and submit Incident Reports within 24 hours Ensure that each of the following are reviewed and agreed upon by the IST at each quarterly meeting: ○ The appropriateness of services and alignment with the Individual’s support needs to live their best life ○ Risk assessments and current risk plans ○ The appropriateness of ISP goals ○ Progress towards ISP/PCP goals ○ The appropriateness of current medication as well as compliance ○ Recent and upcoming medical appointments ○ Health and safety of the Individual The compliance of all files Internal Collaboration Work closely with LEL leadership to maximize supports provided to Individuals and their caretakers Monitor industry and local trends, advising leadership on service changes Participate in company leadership meetings and events Program Managers have calls/meetings approximately 3 times weekly outside of standard business hours. Meeting with Individuals may require driving up to 4 hours Success Indicators Makes connection with every family at least once monthly Visit Individuals at least once quarterly Completion of Incident Reports within 24 hours Prepare collaborative and thorough materials for quarterly meetings Advocates for the needs of Individuals Friendly, supportive rapport with all Individuals, families, DSPs and members of the support team File compliance Program Manager must have a Bachelor’s degree in Human Services or related degree per state requirements Familiarity with FSW, CIH, Pathways, Health & Wellness Medicaid Waivers. Minimum of two years full-time professional work experience preferred. Satisfies all requirements under applicable law. Experience and skills necessary to perform services listed above. Strong interpersonal and relationship-building skills. Customer service oriented. A positive and pleasant attitude. Ability to work independently and be self-motivated. Exceptional organizational skills and close attention to detail. Strong problem-solving skills. Excellent written and oral communication skills. Strong Microsoft Office experience (Outlook, Excel) Dependable vehicle and valid Driver’s License Physical Requirements : The employee must: Regularly: ·Speak ·Hear (both in person and using a telephone) ·Sit ·Use hands to manipulate, handle or feel ·Reach with hands and arms ·Lift and/or move up to five (5) pounds Frequently: ·Stand, walk, stoop or kneel ·Lift and/or move up to ten (10) pounds Occasionally: ·Operate a non-commercial automobile for distances up to 500 miles ·Climb and/or straddle ·Lift and/or move up to 20 pounds While performing the duties of this job, the employee is regularly exposed to an office environment in which the noise level is usually low to moderate. The employee is occasionally exposed to outside weather conditions as well as Individual residences in which the noise levels are usually moderate. LEL Home Services is an Equal Opportunity Employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equality, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.