LWC Drinks provided pay range: This range is provided by LWC Drinks. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Title: Telesales Operator
Reports to: Office Manager
Depot: LWC Cornwall
Overview
To work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.
Main Duties
* Ensure high standards of customer services, taking and inputting orders efficiently and accurately.
* Have a clear and personable telephone manner.
* Take ownership of solving customer issues through pro-active customer service.
* Promote the sale of LWC Drinks own brand products.
* Retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
* Build relationships with weekly telesales customers, being a regular point of contact.
* Ability to up sell certain products.
* Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
* Plan calls and target GAP's in supply using relevant systems.
Knowledge And Experience
* Excellent Customer Service Skills.
* Use of Microsoft Excel for spreadsheets and records.
* Ability to use the trinity system.
* Good teamwork skills.
* Good communication and relationship building skills.
* Good product knowledge.
Working Hours
Monday to Friday, 9:00 AM – 5:00 PM
35 hours per week
Salary
£12.64ph
Additional Requirements
If you are required to work on a Saturday as part of the rota you will be allocated a weekday off in lieu
About the Company
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,800 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester
Seniority level
Entry level
Employment type
Contract
Job function
Management and Manufacturing
Industries
Wholesale
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