Job summary
* We are looking for a motivated and enthusiastic Medical Receptionist to join our friendly, patient focused practice team at Elm Tree Surgery, Thornaby.
* We are a high performing practice with impressive patient satisfaction rates. We sought to offer patients same day appointments and reduce the workload on our non-clinical team. Our telephone calls are answered, on average, within 71 seconds.
* We are a five-partner medical practice with a list size of over 15,000. Having recently refurbished and expanded our current practice premises we now have the exciting opportunity of expanding our staff to include the following role:
* Medical Receptionist (22 hours per week)
* Candidates must be efficient, self-motivated, organised, and IT literate. They will also need to have good communication skills, a good telephone manner, be flexible and have a positive attitude.
* Use SystmOne health records systems, and accurately enter information into the patient health record, booking appointments etc.
* You will be experienced in patient contact and have some understanding of signposting, and relaying information accurately.
* Be a team worker as well as working independently.
* Previous experience working within a GP Practice/Hospital/Clinical setting preferred.
* If you are not contacted for an interview 2 weeks after the closing date, please assume your application has been unsuccessful.
Main duties of the job
Ensure an effective and efficient reception service is providedto patients and any other visitors to the practice
Deal with all general enquiries regarding medical advicerequest/medication queries and relay these to the Doctor.
Explain procedures and make new and follow-up appointments.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracyof detail and prompt appropriate delivery. Signpost calls.
Enter patient information on to the computer as required,ensuring that this is entered onto the correct patient. The information must berelevant and accurate
Please see Job Description for further details.
About us
Elm Tree Surgery is a rapidly expandingfive-Partner practice in purposely refurbished premises in Thornaby. We are aforward-looking and innovative teaching practice, providing more than justGeneral Medical services. We are a high achieving QOF practice and have received aGood CQC rating. We have an extremely high patient satisfaction rate which is echoed with our Google Reviews. We believe in investing in people and have seen manymembers of staff go through various training courses to enhance their learningand the service offered to our patients. We have a clinical team of5 GP Partners, 4 Salaried GPs, 2 ANP's and a team of Practice Nurses, HCA's and aPhlebotomist's.
The clinical team are supported by admin andreception.
The practice provides a supportive and friendlyenvironment with a focus on a tightly knit team that can rely on each other. Ifyou have a good work ethic, can work independently, whilst being supported, andbeing supportive of your colleagues, then this is the place for you.
We are looking for a motivated and enthusiastic MedicalReceptionist to join our friendly, patient focused practice team.
Job description
Job responsibilities
Reporting to: Operations Manager / Practice Business Manager
Job Summary:
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, along with Receptionist/Admin duties as listed in Job responsibilities.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries regarding medical advice request/medication queries and relay these to the Doctor.
Explain procedures and make new and follow-up appointments.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter patient information on to the computer as required, ensuring that this is entered onto the correct patient. The information must be relevant and accurate.
Enter requests for home visits ensuring careful recording of all relevant details and pass these on to the Doctor within the appropriate timescale.
Process repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, via electronic prescribing/printing.
Hospital Mail/Post open and stamp as received
Using your own judgment and communication skills; ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner and use signposting.
Explain practice arrangements and formal requirements to new patients and those seeking temporary care and ensure procedures are completed.
Workflow/Results
Informing patients of the results of their pathology/radiology tests and filing these appropriately in the patient computer record.
Scanned Documents
Scanned documents administration of patient correspondence, reports, results, etc that are not electronic are to be scanned and matched onto the patients computer records before any pending appointments. Admin staff are responsible for the read-coding of these.
Premises:
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients when required
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated when required
Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
Undertake any other additional duties appropriate to the post as requested by the Partners, and Managers
The ideal candidate will be available to work 22 hours per week, with shifts scheduled between 8:00am and 6:00pm, across Wednesday to Friday. However, alternative working patterns may be considered for the right candidate. If you would like to discuss this further or require more information, please contact the Operations Manager with the contact details provided.
Job description
Job responsibilities
Reporting to: Operations Manager / Practice Business Manager
Job Summary:
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, along with Receptionist/Admin duties as listed in Job responsibilities.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries regarding medical advice request/medication queries and relay these to the Doctor.
Explain procedures and make new and follow-up appointments.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter patient information on to the computer as required, ensuring that this is entered onto the correct patient. The information must be relevant and accurate.
Enter requests for home visits ensuring careful recording of all relevant details and pass these on to the Doctor within the appropriate timescale.
Process repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, via electronic prescribing/printing.
Hospital Mail/Post open and stamp as received
Using your own judgment and communication skills; ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner and use signposting.
Explain practice arrangements and formal requirements to new patients and those seeking temporary care and ensure procedures are completed.
Workflow/Results
Informing patients of the results of their pathology/radiology tests and filing these appropriately in the patient computer record.
Scanned Documents
Scanned documents administration of patient correspondence, reports, results, etc that are not electronic are to be scanned and matched onto the patients computer records before any pending appointments. Admin staff are responsible for the read-coding of these.
Premises:
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients when required
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated when required
Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
Undertake any other additional duties appropriate to the post as requested by the Partners, and Managers
The ideal candidate will be available to work 22 hours per week, with shifts scheduled between 8:00am and 6:00pm, across Wednesday to Friday. However, alternative working patterns may be considered for the right candidate. If you would like to discuss this further or require more information, please contact the Operations Manager with the contact details provided.
Person Specification
Experience
Essential
* Previous experience of working within a GP Practice, Hospital admin or other Clinical admin setting preferred.
Desirable
* Previous experience of working within a GP Practice, Hospital admin or other Clinical admin setting preferred.
Qualifications
Essential
* GCSE or equivalent qualification in English and Maths.
* Please see Person Specification document attached for further information.
Desirable
* Previous reception/business admin training course, not essential but desirable.
Person Specification
Experience
Essential
* Previous experience of working within a GP Practice, Hospital admin or other Clinical admin setting preferred.
Desirable
* Previous experience of working within a GP Practice, Hospital admin or other Clinical admin setting preferred.
Qualifications
Essential
* GCSE or equivalent qualification in English and Maths.
* Please see Person Specification document attached for further information.
Desirable
* Previous reception/business admin training course, not essential but desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Elm Tree Surgery
Address
22B Westbury Street
Thornaby
Stockton-on-tees
TS17 6PG
Employer's website