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Contact centre manager

Walsall (West Midlands)
Temporary
Page Personnel
Contact centre manager
Posted: 9 August
Offer description

1. Short term management role
2. Fast pace business

About Our Client

The company is committed to delivering high-quality services and products to its customers (B2B), fostering growth and innovation in its industry.

Job Description

3. Manage and motivate a telesales team of 15 to meet and exceed sales targets.
4. Develop and implement effective sales strategies.
5. Monitor and analyse team performance to identify areas for improvement.
6. Provide coaching and training to enhance team effectiveness and skills.
7. Ensure customer service standards are maintained and improved.
8. Collaborate with other departments to align sales efforts with business objectives.
9. Prepare and present regular sales reports to senior management.
10. Handle escalated customer inquiries and resolve issues effectively.

The Successful Applicant

A successful Telesales Manager should have:

11. Proven experience in a contact centre or telesales leadership role.
12. Experience dealing with high volume B2B customers
13. Strong organisational and team management skills.
14. Excellent communication and interpersonal abilities.
15. A results-driven approach with a focus on achieving targets.
16. Proficiency in using sales software and CRM tools.

What's on Offer

17. Hourly pay of approximately £200 per day
18. Opportunity to work within the energy & natural resources sector.
19. Temporary role with potential for skill development.
20. A collaborative and supportive workplace in Walsall (5 days per week onsite)

This is a fantastic opportunity for a skilled Telesales Manager to make an impact. If you're ready to lead a team and drive success, apply today!

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