Senior Employee Benefits Coordinator - Group Risk PIB (Employee Benefits) consultants adopt an approach of supporting organisations across all areas of financial and non-financial rewards that meet the needs of a business and its employees. This includes healthcare, corporate pensions, risk, employee benefit communications, and employee benefits technology We are seeking an experienced Senior Employee Benefit Coordinator, to work on a Hybrid basis, reporting into any of the following offices, Croydon, as an ideal, however will consider, Manchester, Birmingham, Glasgow. What you’ll be doing * Own the day-to-day support and delivery for an allocated client portfolio, including renewals administration and general servicing. * Support Consultants with scheme renewals and rate reviews, following internal processes and SLAs. * Build strong relationships with clients and providers through detailed scheme knowledge and clear written and verbal communication. * Provide proactive support across ongoing client services and project-based work. * Assist advisers and the client-facing team with meeting/report preparation, obtaining and checking quotes, and administering new business in line with compliance requirements. * Manage workflow to agreed internal service levels and processes; prioritise effectively across multiple deadlines. * Handle ad hoc client queries, resolving or escalating as appropriate. * Produce work to a consistently high standard of quality and accuracy. * Manage claims where appropriate. * Maintain accurate records across internal systems and databases in line with compliance requirements. * Prepare employer/employee communication materials. * Be a positive advocate for internal best practice and continuous improvement. * Mentor and train less experienced colleagues; share knowledge and cascade useful updates to the wider team. * Perform quality checks on colleagues’ work to ensure accuracy. * Continue to develop knowledge of wider employee benefits products and the market through internal/external training and, where agreed, qualifications. What we’re looking for * Proven background in Group Risk within Employee Benefits. * Strong understanding of renewals processes, rate reviews and provider engagement. * Excellent organisational skills with experience managing workflows to SLAs. * Confident communicator with strong relationship-building skills across clients and providers. * High attention to detail, data accuracy and compliance discipline; proficient with internal systems and Microsoft Office. * Collaborative team player who role models best practice, mentors others and drives continuous improvement. * Commitment to continuous learning and professional development. Why PIB Group? PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow. Inclusion & Accessibility We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. REF-(Apply online only)