Job description
Job Title: Customer Service Data Analyst
Function/Sector: Services
Location: Malvern, UK
Contract: Fixed Term - 3 months (with potential extension)
Hours: 37.5 per week, Mon-Fri, 09:00-17:00
Pay Rate: £13.00 - £14.00 per hour
Role Purpose
A leading services organisation based in Malvern is seeking a confident, detail-oriented, and analytical Customer Service Data Analyst. The successful candidate will be responsible for identifying and rectifying transactional inaccuracies within customer consignments. This position will focus on ensuring data accuracy across multiple systems, including S4H, SAP R3, Salesforce, and SAP Analytical Cloud, ensuring databases remain reliable and optimised for analysis, reporting, and operational use.
Reporting Line
This role reports directly to the Back Office Team Leader.
Key Responsibilities
1. Ensure accuracy in all customer and transactional data.
2. Identify, correct, and remove inaccurate, incomplete, duplicate, or irrelevant data.
3. Maintain accurate financial and consignment data.
4. Arrange and lead regular update meetings with the Service Director and CFO.
5. Take accountability for the accuracy of adjustments made.
6. Provide clear and accurate reporting to colleagues and management.
Skills, Knowledge & Experience Required
Entry Qualifications
7. Business administration experience
8. Stock management experience
9. Exposure to SAP modules (S4H, WM, SD, MM, R3)
Skills & Experience
10. Background in sales and business administration (essential)
11. Excellent verbal and written communication skills
12. Strong IT and data management skills
13. Experience with Salesforce Lightning, SAP R3, and S4H
14. Ability to work independently and under strict deadlines
15. High attention to detail, accuracy, and logical thinking
16. Strong organisational and administrative abilities
Knowledge
17. Office
18. Salesforce Lightning
19. SAP systems (S4H/R3)
Interested - please reach out to the Hewett Commercial Team - or submitt your application/ CV for review.