Overview
As our Concierge, you will play a pivotal role in facilitating the lives of residents at "The Residences," ensuring they experience the highest standards of professionalism and customer service at all times. You will be the direct point of contact for our residents, anticipating their needs, building strong relationships, and providing personalised services to enhance their quality of life.
Responsibilities
* Act as the primary point of contact for residents of The Residences, delivering exemplary service with professionalism and warmth.
* Anticipate residents' requirements and needs, proactively addressing any requests or concerns to ensure their comfort and satisfaction.
* Coordinate resident admissions, liaising with residents and relevant departments to ensure a smooth transition to The Residences.
* Build strong, professional relationships with residents, gaining an understanding of their preferences, interests, and life histories.
* Take ownership of resident requests, ensuring prompt and thorough resolution to exceed their expectations.
* Provide in-suite services such as resident deliveries, meal service, and maintaining stocked fridges.
* Oversee the dining experience, ensuring it meets the highest standards and caters to residents' preferences.
* Manage the bar service, serving food and drinks to residents with warmth and hospitality.
* Maintain the overall presentation of The Residences, creating a welcoming, friendly, and professional environment.
* Coordinate activities and events, collaborating with the care home team and external providers to offer engaging experiences for residents.
About you (Qualifications)
* Outstanding: We value team members who consistently deliver excellence and contribute to our positive reputation in the community.
* Ethical: Integrity and honesty are fundamental to our culture, and we seek team members who embody our values.
* Caring and Compassionate: Your enthusiasm and energy will engage residents and enhance their participation in activities.
* Flexible and Approachable: You embrace change and adaptability, maintaining a respectful and approachable demeanor in all interactions.
* Respectful: You uphold confidentiality and treat residents and colleagues with dignity and respect.
* Committed to Quality: You are dedicated to delivering high-quality service and continuously improving the resident experience.
* Excellent Communicator: Your communication skills enable you to effectively build rapport and connect with a diverse range of individuals.
About Hallmark Luxury Care Homes
At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of aging and embracing it with open arms. Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales.
As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.
Benefits
* Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
* Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
* Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
* Exclusive Perks: Embrace our rewards and discount scheme - Hallmark Rewards.
* Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.
Please be aware that we are unable to offer sponsorship for this role.
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