Rewards and Benefits on offer
* Competitivestartingsalarywithmonthlybonus
* PrivateHealthInsurance
* CompanyPension
* Holidayallowanceincrease
* Nocoldcalling!
* Monday–Fridayworkinghours
* Apermanentopportunityfromday1
The Company you’ll work for
MTrecCommercialareproudlyrepresentingourindustryleadingclientontheirsearchforanexperiencedSalesSupportRepresentativetojointheirexpandingteamonafulltime,permanentbasis.Youwillbejoiningafast-pacedworkingenvironmentwhichopportunitytogrowwithinyourcareer.Ifyoufeelyouhavetheskillsandexperiencestatedbelow,thenpleaseapplyforanimmediateresponse!
The Role you will be doing
* Receiveandprocesscustomerordersaccuratelyandpromptly.
* Prepareandissuequotationsviaemail,ensuringclarityandprofessionalism.
* Adviseclientsonproductorservicedetails,offeringknowledgeablesupport.
* Managecustomerinquiriesbyphoneandemailwithefficiencyandcourtesy.
* Recordcustomerinteractions,orders,andquotesinCRMorinternalsystems.
* Coordinateorderfulfilmentandliaisewithinternaldepartments(e.g.,sales,logistics,technicalteam)asneededtoensuretimelycustomerdelivery.
* Followupwithcustomersonorderstatusorquoterequeststoensuresatisfaction.
* Troubleshootbasictechnicalorsales-relatedqueriesandescalatemorecomplexissuesappropriately.
* Maintainup-to-dateproductandpricingknowledge,especiallywithinthetechnicaldomain..
About You
* Provenexperienceinacustomerservice,orderprocessing,ortechnicalsalesrole.
* ProficiencyinCRMandemailcommunicationtools.
* SolidITskills(e.g.,Word,Excel,Outlook,plusCRMnavigation).
* Strongorganisational,multitasking,andtime-managementability.
* Effectivewrittenandverbalcommunication.
* Highattentiontodetailandaccuracy.
* Customer-focused,solution-oriented,andprofessional.
* Flexibletoadaptandsupportevolvingneeds
* Office-based,reliable,andself-motivated.
* ExcellentITliteracy—comfortableusingCRMsystems,MicrosoftOfficesuite(especiallyOutlook,Word,Excel),andemailplatforms.
* Priorexperienceintechnicalsales,customerservice,orarelatedcustomer-facingrole.
* Strongcommunicationskills—bothwrittenandverbal—withattentiontodetail.
* Abilitytomultitask,prioritiseeffectively,andmaintaincomposureunderpressure.
* Problemsolverwithacustomer-centricmindset.
* Teamcollaboratorwhoworkswellacrossfunctionstoensurecustomerneedsaremet.
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