Posted: 11 June
The role
Contact Centre Operations Manager (Digital & Direct Operations Manager) Duration: 6 Months Rate: £650-£750 per day (Inside IR35 via umbrella) Location: Remote/Hybrid Working with some travel to UK sites Shape and lead our client's Contact Centre multi‑channel operations plan, setting a clear plan, leading operational effectiveness, driving productivity and challenging the status quo. Build high‑performing teams, develop capability, and create a positive, engaging culture that drives long‑term operational success. It's an exciting time to join our leading financial services client's Digital & Direct team - you'll be part of a team that's key to driving the next phase of their Direct business growth story. We're looking for an experienced Operations Manager who has significant experience of leading and driving operational excellence. In this critical role, you'll define and lead the delivery of the multi‑channel contact centre operations plan, driving operationally efficient, compliant, customer‑focused service across Direct multi-channel journeys. This role combines hands‑on operational leadership with TOM delivery, supporting both day‑to‑day performance and transformation. The successful candidate will be an accomplished Contact Centre Operations Manager, who can lead a large‑scale Insurance contact centre while progressing th...
