Direct to Consumer Customer Service Administrator Location: Hoddesdon Hours: 40 hours per week, Monday-Friday (standard office hours with flexibility during peak seasons) Contract: Full-time, Permanent Salary: £28,000 - £30,000 Smart10 is proud to be partnering with a market-leading product-led business in the sports industry. Our client is investing in their Sales Operations and eCommerce capability to ensure customers receive a fast, friendly, and high-quality experience across their Direct-to-Consumer and marketplace channels. Role Purpose We're looking for a proactive D2C / eCommerce Customer Service Administrator to support their expanding online sales channels. You will be a key point of contact for customers, helping with order queries, delivery updates, product questions, and returns. Alongside customer interaction, you will support order administration across platforms such as Shopify, Amazon, and Microsoft Business Central, ensuring data accuracy and smooth order processing. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-moving digital commerce environment. Key Responsibilities ·Respond to customer enquiries via email and phone with a friendly and professional approach ·Provide order updates, tracking details, and delivery estimates ·Resolve issues and complaints with empathy, escalating where necessary &...