Disrepair Plaanner
Location: Croydon
Term: Full time / temp to perm
Salary: £16.50ph umbrella rate
Hiring ASAP / Available Positions: 2
Description of role: Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep.
Day to Day:
1. Answer incoming calls with regards to repairs issues
2. Scheudle works for up to 20 engineers
3. Effective use of their in house system to actively schedule available Operatives and Sub-Contractors to jobs.
4. Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.
5. Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.
6. Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.
7. Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers
8. Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosi...