Axon Moore are delighted to be recruiting for a fast growing hospitality business based in Chester who are looking for a Credit Control Team Leader to join their friendly team. Here, you will be joining a business with a fantastic culture and will work out of their stunning offices.
Objectives of the role
Responsibility for overseeing cash collection and minimising bad debt
Ensure that the provision of goods / services on credit terms is at a level that maximises turnover with minimum risk to the business
Build, maintain and promote a proactive Credit Control function
Ensure that the personnel within the team are fully trained, adhering to the department’s processes, meeting objectives, coached and developed
Build, maintain and promote constructive and productive relationships with customers, field managers and Credit Controllers ensuring professional conduct is maintained
Key Responsibilities
Organise the day-to-day tasks and resources across the team to ensure objectives are met
Perform monthly 1-2-1 reviews with team members to identify any development, coaching and training needs
Monitor KPIs to ensure the team is meeting targets and provide additional support as required
Produce and review KPIs such as cash allocation, dispute resolution, inactive account reconciliations, outstanding payment plans, unpaid Rent
Ensure all processes achieve set SLA’s as per compliance and company requirements
Encourage Credit Controllers as to how queries and distressed accounts should be addressed, assisting the Credit Control Manager to promote best practice
Monitor and assist team members to resolve disputed invoices
Monitor and assist completion of credit approval checks for new and existing customers
Monitoring and actioning of limited company notifications
Assist Credit Control Manager in the review, update and implementation of credit control procedures across the department and business
Monitor and attend Credit Control/BDM fortnightly reviews
Provide organisation for and attend monthly debt reviews and ensure action points are followed up
Attend regional meetings and promote “days in trade” as and when required
Provide cover, where necessary, for Credit Controllers when absent
Adherence and promotion of the department’s GDPR policies
Other ad hoc duties including covering other departmental roles and tasks as required
Skills and Experience
Minimum of 3 years credit control experience, preferably in a similar environment;
Minimum of 3 years supervisory experience, preferably in a similar role;
Intermediate/Advanced Excel skills
CICM qualification desirable
Experience of product release decision-making;
Excellent communication skills and demonstrably effective negotiation skills;
Strong organisational and time-management skills;
Highly self-motivated and adaptable to change;
Able to display and promote a proactive, positive, professional team atmosphere and engage with our values.
In return you will benefit from a competitive salary DOE + other benefits. Please note this role is office based