Data Administrator
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Fixed Term Contract
Location: West Bromwich
Working Week: 37 hours per week, Monday – Friday, 09:00 – 17:00
Salary: £26,650 per annum plus benefits & 25 days annual leave
Our Restart contract has a fantastic opening for a Data Administrator to join the team located in West Bromwich.
In this crucial role, you will support the Serco Employment Skills and Enterprise Quality & Compliance Team to ensure the accurate transfer of data to and from DWP and Serco systems following rigorous compliance testing.
We are looking for an individual with excellent organisational skills, exceptional attention to detail, experience in providing excellent telephone-based customer service and will be able to input data at speed and with a high degree of accuracy.
Day To Day You’ll Be Involved In
* Processing of key referral, programme start and payment data via the PRaP system
* Transfer of data between Serco systems and PRaP while maintaining data integrity
* Identification, investigation and resolution of data processing errors, escalating to the Data Team Leader where necessary
* Completion of quality and compliance testing on key programme milestones and evidence to support contractual and regulatory requirements
* Support the wider Quality and Compliance Team in maintaining contract compliance by ensuring accuracy of data submission within contractual timeframes
What you'll need to do the role:
* Strong IT skills with particular emphasis on MS Excel and MS Office 365 software
* Strong communication skills, both written and verbal
* Excellent interpersonal skills, with the ability to work across a number of work streams
* Confident to communicate through a variety of media with internal and external stakeholders
* Use own initiative and work independently to identify and solve problems
* Maintain high standards of accuracy with an attention to detail
* Presents a professional image
* Maintain high-quality standards and can maintain confidentiality
* Use excellent negotiation and influencing skillsManage multiple priorities
* Demonstrate a flexible approach to work
* Adapts well to change
Desirable
* Understanding of DWP/welfare to work market environment
* Experience of working in a compliance environment ideally within the Employability sector
* Experience of CRM based systems
* Experience of the DWP’s Provider Payments and Referral System (PRaP)
What We Offer
* Salary: Competitive salaries with annual reviews.
* Pension: Up to 6% contributory pension scheme.
* Holidays: 25 days' annual leave plus bank holidays.
* Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
* Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
* Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
* ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
* Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
* Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
About Serco: At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
We support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly.
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