Go back East Suffolk and North Essex NHS Foundation Trust
Patient Safety and Experience Coordinator
Information:
This job is now closed
Job summary
We have an exciting opportunity for an organised hardworking and enthusiastic individual to join us as the Patient Safety and Experience Coordinator for Cancer and Diagnostics Division. This post is fixed term until 31st December 2025.
The division includes Breast, Oncology, Medical Imaging, Pathology, Pharmacy and Radiation Services across our Colchester and Ipswich Hospitals and our Diagnostic Centres. You will be required to work cross site at Colchester and Ipswich Hospital.
As a member of the divisional governance team, you will support the management of patient safety and experience at divisional level. Assisting the Deputy Governance and Quality Manager in the co-ordination, implementation and delivery of the Trust Governance framework within the Division.
We are looking for you to have some experience in patient safety and patient experience, however we will provide in-house training for you to further develop your skills and knowledge.
Internal applicants currently employed by ESNEFT will be offered on a secondment basis only. This will need to be discussed with your current line manager.
Main duties of the job
* Monitor incidents being reported within the Division, ensuring they are invested and completed within Trust's timescales
* Support the Deputy Governance and Quality Manager in the finalisation of complaints responses where indicated, ensuring that all concerns have been answered and are written in a patient-centred way.
* Interpreting and analysing reports, databases and spreadsheet documents, and cohesively communicating the findings efficiently and in an appropriate format.
* Identifies and advises on risk themes, patterns or priorities arising from scrutinising complaints, and communicates needs for action or inclusion on the risk register.
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Qualifications
* Education to A-Level or equivalent with experience of working in the NHS in a Governance role
* Educated to degree level in governance / risk
Knowledge / Experience
* Proven knowledge and experience of clinical care within the NHS or healthcare setting; understanding the hospital as a whole.
* Relevant training or experience of incident investigation, patient safety and risk management
* Experience of working with multidisciplinary teams
* Success in working collaboratively across professions, services and organisational boundaries
* Ability to work independently and process highly complex information quickly in order to identify risk and priorities for the Trust
* Demonstrate ability to undertake analysis and to write clear and concise reports on progress and nature of serious clinical incident investigations
* Understanding of how to promote a culture of patient safety improvement.
* Familiarity and experience of using IT programmes. A working knowledge of Word, Excel and PowerPoint
* Working knowledge of Databases, Datix, Word, excel
* Experience of being involved in an incident/complaint where improvements have been made
* Experience of facilitating training sessions & presentations
* Clinical expertise and experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
East Suffolk and North Essex NHS Foundation Trust
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