Job Description
Repairs Manager – Kent based Housing Association £54,305 (Permanent)Full Time, Permanent
We are working with a Kent based Housing Association who are seeking an experienced Repairs Manager to lead a team of engineers delivering responsive repairs and installations across West Kent and surrounding areas.
This is a key operational role, responsible for driving performance, compliance, customer satisfaction and continuous service improvement. You will manage a field-based workforce, oversee day-to-day delivery, and deputise for the Operations Manager when required.
Responsibilities
* Line manage a team of engineers, including performance reviews, training and absence management
* Lead delivery of responsive repairs and installations, ensuring work is completed on time, within budget and to quality standards
* Oversee planned replacement and upgrade of heating and hot water systems
* Manage workforce capacity and scheduling to maximise productivity
* Improve first-time fix rates through van stock control, coaching and root cause analysis
* Carry out quality checks and safety audits to ensure full compliance with H&S, gas safety and industry regulations
* Work closely with planners, schedulers and subcontractors to resolve issues
* Support engineers with toolbox talks and ongoing skills development
* Respond to resident feedback and complaints, including face-to-face meetings where required
* Maintain accurate compliance records, cost controls and reporting
* Prepare service reports and contribute to service development and innovation
Requirements
* Strong experience in responsive repairs / housing maintenance
* Proven management experience of field-based teams
* Contract and KPI management experience
* Up-to-date knowledge of gas safety, asbestos and H&S legislation
* Relevant trade qualification (NVQ Level 3 or equivalent experience)
* IOSH Managing Safely (or similar)
* Full UK driving licence
Desirable:
* Gas Safe / NICEIC (or equivalent)
* Formal management qualification (ILM / CMI)
* Knowledge of housing legislation and Decent Homes Standards
* Experience using housing or repairs scheduling systems
Additional information
* Permanent position
* Office base: Sevenoaks, Kent (with travel across West Kent)
* 42 hours per week (Mon–Thu 8am–5.30pm, Fri 8am–5pm)
* On-call rota and occasional evening/weekend working
* DBS required (paid for by employer)
Contact: James at Service Care Solutions 01772 208967 / james.glover@servicecare.org.uk