Practice Manager
Employer: Showell Park Health Centre
Fifth Avenue, Low Hill, Wolverhampton, West Midlands, WV10 9ST
Job Summary
Provide effective leadership and management that enables the practice to achieve agreed aims and objectives within a profitable, efficient, safe and effective working environment, ensuring the delivery of compliant, high‑quality services and patient care.
Key Responsibilities
* Provide day‑to‑day management of the practice within guidelines set by the practice.
* Lead the continuing development of the practice and its services.
* Optimise the use of practice resources and personnel, identifying new opportunities to meet patient needs.
* Disseminate, comply with and implement all policies and procedures.
* Manage the practice team and ensure they fulfil their role descriptions each day.
* Ensure delivery of national and local performance and quality standards, including those required by CQC, CCG and NHSE.
* Maximise achievement of QOF and local incentive schemes and any Local/Directed Enhanced Services.
* Ensure financial efficiency, and compliance with health and safety and employment legislation.
* Recruit, onboard and offboard staff; organise inductions, training, performance appraisals and succession planning.
* Maintain personnel files, record absences, manage rotas and annual leave programme.
* Monitor computer system audits, generate activity reports and maintain IT security and backup systems.
* Handle patient complaints and formal complaints received from NHSE, CCGs, Healthwatch and the Ombudsman.
* Review national GP survey results, respond to NHS.uk comments and keep online content up to date.
* Oversee premises maintenance, cleanliness and safety; report major works to the Operations Manager.
* Implement the Business Continuity Plan and support the Primary Care Network agenda.
* Apply and embed practice policies, standards and guidance; advise staff on their impact.
* Work with the Infection Control Lead and manage the premises work plan.
* Ensure compliance with GDPR and Data Protection Act 2018.
* Use technology‑based tools to support practice operations.
* Manage petty cash, banking of non‑NHS income, payroll deadlines and overtime/locum spend.
Qualifications
* Leadership and Management experience, Level 5 or above, ideally within a health or care setting.
* Business and Administration experience.
* Proficiency in key Microsoft Office applications.
* Proficient use of clinical IT systems (preferable but not essential).
* Knowledge of staff performance management, recruitment, sickness absence management and HR policies.
* Knowledge of CQC and governance framework applicable to practices.
* Knowledge of Health and Safety requirements.
* Knowledge of GDPR and Data Protection Act 2018.
* Knowledge of QOF and enhanced service requirements.
* Understanding of the GP contract and other income sources.
Experience
* Experience working in a GP practice.
* Use of EMIS.
* Management and Leadership skills.
* Understanding of QOF, CQC and local incentive schemes.
Details
Posted: 11 December 2025
Reference number: A2805-25-0003
Contract: Permanent (Part‑time, Home or remote working)
Salary: Depending on experience
Seniority level: Mid‑Senior level
Job function: Management
Legal and Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service (DBS) check.
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