Are you a compassionate and organised communicator who thrives in a busy, people-focused environment? We have an exciting opportunity as we expand our friendly and supportive Single Point of Access Team as a Call Handler, helping to ensure patients receive the right care at the right time.
This customer‑facing role is based within our referral service, where you’ll play a vital part in supporting patients and healthcare professionals by gathering and processing essential information with care and professionalism. The service operates 7 days a week, 07:30 – 20:00, including bank holidays. Call Handlers work five weekday shifts and two weekend shifts, with enhanced pay for weekend work.
We’re looking for someone who
* Has excellent communication and interpersonal skills
* Works calmly and professionally under pressure
* Is confident using IT systems and can quickly learn new software (training on SystmOne will be provided)
* Is organised, detail‑oriented, and able to manage multiple tasks
* Has a caring and patient‑centred approach in every interaction
Personal Message from the Team
Our Call Handlers are often the first point of contact for patients and healthcare professionals — it’s a role that truly matters. We’re a supportive, close‑knit team that takes pride in delivering a caring, efficient service. If you’re someone who enjoys helping others and thrives in a busy environment, we’d love to hear from you.
Responsibilities
* Receive referrals by telephone or electronically and gather accurate patient details
* Input referral information onto SystmOne and maintain up-to-date electronic care records
* Provide administrative support such as scanning documents, taking messages, and signposting enquiries
* Handle all communications with empathy, efficiency, and respect for patient confidentiality
* Work collaboratively with colleagues to ensure smooth service delivery and excellent patient experience
Benefits
* Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
* 27 days holiday rising to 33 days (depending on NHS Trust service)
* A generous relocation package of up to 30% of salary (capped at £18k) to support relocation expenses for hard‑to‑fill positions where relocation is expected
* A variety of different types of paid and unpaid leave covering emergency and planned leave
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
* NHS Car Lease scheme and Cycle to Work scheme
* An extensive range of learning and development opportunities
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
We welcome applications from everyone and support flexible working from the start of employment where possible. If you require a more accessible application process, please contact yhs-tr.recruitment@nhs.net.
Armed Forces Friendly Employer – we hold the Gold Award from the Defence Employer Recognition Scheme and actively promote SaBRE – Supporting Britain’s Reservists and Employers.
This advert closes on Sunday 3 May 2026.
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